Remote IT Service Delivery Manager

JLL; Remote; PLN 100,000 - 120,000; Full time

Job summary

A leading global real estate services firm is looking for a Service Delivery Manager to oversee the delivery of IT services, ensuring excellence and adherence to service level agreements (SLAs). The successful candidate will play a critical role in managing incident, problem, and change processes while fostering strong relationships with clients and internal teams. This role requires a Bachelor's degree in IT, 5+ years of relevant experience, and a strong understanding of IT service management principles. The position is based in Warsaw with a remote option.

Benefits

Professional development opportunities

Flexible working arrangements

Health benefits

Qualifications

• 5+ years of experience in IT service management or related roles.
• Proficiency in managing incident, problem, and change management processes.
• Experience working in a complex, matrixed organization.

Responsibilities

• Ensure high-quality IT service delivery and adherence to SLAs.
• Develop incident and problem management processes.
• Build strong relationships with clients and stakeholders.

Skills

IT service management principles (ITIL v4)

Strong communication skills

Relationship management

Project management methodologies

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Service management tools

Job description

A leading global real estate services firm is looking for a Service Delivery Manager to oversee the delivery of IT services, ensuring excellence and adherence to service level agreements (SLAs). The successful candidate will play a critical role in managing incident, problem, and change processes while fostering strong relationships with clients and internal teams. This role requires a Bachelor's degree in IT, 5+ years of relevant experience, and a strong understanding of IT service management principles. The position is based in Warsaw with a remote option.