Remote Investigation Specialist — E‑Commerce Fraud

Amazon Inc.; Polska; Remote; PLN 52,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Pension plan

MultiSport card

Employee discount program

Job summary

Amazon Corporate Services Poland Sp. z o.o. – J82 is recruiting for Investigation Specialists to protect the marketplace by examining seller transactions and enforcing standards.

This remote home-based role is based from Gdansk, Poland, with shift work including weekends, nights, and on-call duty. Initial gross base pay starts at PLN 4,808.33 monthly, with additional compensation components possible. The role requires strong English and Swedish skills, along with a relevant degree and

Qualifications

• Proficient in English and Swedish at CEFR C1 level.
• Bachelor's degree with at least 1 year of relevant experience.
• Experience in investigations or fraud programs is preferred.
• Strong interpersonal and analytical communication skills.

Responsibilities

• Research and evaluate facts surrounding seller transactions to identify potential violations.
• Take appropriate action on investigated transactions based on SOPs and tools.
• Document actions with detailed and accurate annotations.
• Communicate with external customers via phone or email during investigations.
• Collaborate with internal teams and peers during investigations.
• Analyze issues and leverage resources to reach effective resolutions.
• Elevate problems to owners and teams as per processes and standards.
• Engage with stakeholders to ensure alignment and timely resolution.
• Interpret performance metrics and create analyses to support goals.
• Meet predetermined productivity targets and quality standards.

Skills

English proficiency (CEFR C1)

Swedish proficiency (CEFR C1)

Interpersonal skills

Analytical skills

Education

Bachelor's degree with at least 1 year of relevant experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Amazon Corporate Services Poland Sp. z o.o. – J82 is recruiting for Investigation Specialists to protect the marketplace by examining seller transactions and enforcing standards.

This remote home-based role is based from Gdansk, Poland, with shift work including weekends, nights, and on-call duty. Initial gross base pay starts at PLN 4,808.33 monthly, with additional compensation components possible. The role requires strong English and Swedish skills, along with a relevant degree and