Remote Hypercare & Managed Services Lead

KATBOTZ LLC; Poland; Remote; PLN 253,991 - 362,845; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for professional development

Flexible working conditions

Dynamic and supportive work environment

Job summary

KATBOTZ LLC is looking for experienced Hypercare & Managed Services Consultants to support enterprise applications and transformation projects. Responsibilities include providing post-go-live support, monitoring production environments, and managing incident resolution.

The ideal candidate will have over 10 years of experience in application support and strong skills in incident management and service delivery. The position offers competitive compensation and flexible working conditions, including remote options.

Qualifications

• 10+ years of experience in Application Support, Managed Services, or Hypercare Operations.
• Strong experience supporting enterprise applications, ERP systems, or cloud-based platforms.
• Knowledge of incident management and change management processes.

Responsibilities

• Provide Hypercare and post-go-live support for enterprise applications.
• Monitor production environments for system stability.
• Manage incident resolution and escalation coordination.

Skills

Incident management

User support

System stabilization

Stakeholder communication

Service delivery management

Troubleshooting

Analytical skills

Tools

ServiceNow

JIRA

Remedy

Job description

KATBOTZ LLC is looking for experienced Hypercare & Managed Services Consultants to support enterprise applications and transformation projects. Responsibilities include providing post-go-live support, monitoring production environments, and managing incident resolution.

The ideal candidate will have over 10 years of experience in application support and strong skills in incident management and service delivery. The position offers competitive compensation and flexible working conditions, including remote options.