Remote-First Customer Success Lead - SaaS Adoption

SmartRecruiters Inc; Remote; PLN 217,000 - 291,000; Full time

Job summary

A leading recruitment technology company is seeking a Customer Success Manager in Poland to enhance customer engagement and support product adoption. The ideal candidate has over 3 years of B2B client-facing experience, with expertise in recruitment and talent management. Responsibilities include building customer relationships, ensuring service excellence, and identifying growth opportunities. A collaborative environment and remote-friendly culture are part of the offering.

Benefits

Competitive salaries

Strong internal mobility

Remote-friendly culture

Qualifications

• 3+ years of experience in a B2B client-facing role.
• Domain expertise in recruitment and talent management.
• Strong data literacy and understanding of core TA metrics.

Responsibilities

• Deliver exceptional customer success service at scale.
• Assume responsibility for product adoption and utilization.
• Build relationships with customer stakeholders.

Skills

B2B client-facing experience

Domain expertise in recruitment

Technical acumen

Data literacy

Time management

Communication skills

Tools

Salesforce

ServiceNow

SAP

Workday

Job description

A leading recruitment technology company is seeking a Customer Success Manager in Poland to enhance customer engagement and support product adoption. The ideal candidate has over 3 years of B2B client-facing experience, with expertise in recruitment and talent management. Responsibilities include building customer relationships, ensuring service excellence, and identifying growth opportunities. A collaborative environment and remote-friendly culture are part of the offering.