Remote Customer Success Manager – Poland (CET)

AuditBoard; Remote; PLN 189,000 - 274,000; Full time

Job summary

A leading SaaS company is looking for a Customer Success Manager based in Poland to ensure client satisfaction and drive successful relationships. This remote role involves managing customer accounts, providing product insights, and addressing issues effectively. The ideal candidate will have 3+ years in customer success, exceptional communication skills, and fluency in English and French. The company offers competitive compensation, flexible vacation, and promotes a culture of innovation.

Benefits

Comprehensive employee health coverage

401K with match or pension

Competitive compensation & bonus program

Flexible Vacation

Time off for birthdays & volunteering

Qualifications

• 3+ years managing complex customer relationships in a B2B SaaS environment.
• Experience in audit, risk management, or compliance is preferred.
• Self-motivated with a proactive approach and ability to manage ambiguity.
• Fluency in English and French, with knowledge of German or Arabic is a plus.

Responsibilities

• Develop and maintain strong relationships with key customer stakeholders.
• Stay updated on product features and provide insights to customers.
• Proactively address customer issues and collaborate for resolution.
• Gather customer feedback to advocate for their needs within the organization.
• Conduct training sessions to empower customers on product use.

Skills

Customer Success

Account Management

Problem-solving

Communication

Relationship building

Fluent English

Fluent French

Education

Experience in B2B SaaS

Degree in a relevant field

Tools

Gainsight

Salesforce

Job description

A leading SaaS company is looking for a Customer Success Manager based in Poland to ensure client satisfaction and drive successful relationships. This remote role involves managing customer accounts, providing product insights, and addressing issues effectively. The ideal candidate will have 3+ years in customer success, exceptional communication skills, and fluency in English and French. The company offers competitive compensation, flexible vacation, and promotes a culture of innovation.