Remote Customer Care Leader — Build and Scale Support Ops

ScaleJet; Remote; PLN 60,000 - 80,000; Full time

Job summary

An international e-commerce company is seeking a highly experienced Customer Service Manager to lead its remote Customer Care team. This full-time position entails designing and improving support workflows while managing a team of specialists. The ideal candidate has proven experience in e-commerce, especially with direct-to-consumer brands, and must possess strong technical support skills. This role allows for significant influence over customer service operations in a growing environment.

Benefits

Competitive salary based on experience

Fully remote work

Collaborative work environment

Qualifications

• Proven experience as a Customer Service Manager in e-commerce.
• Mandatory experience with direct-to-consumer brands.
• Strong background in technical customer support for home assembly products.

Responsibilities

• Lead and mentor a remote team of Customer Care Specialists.
• Design and improve customer service workflows and policies.
• Own the full customer support lifecycle, from pre-sale to post-installation.

Skills

Technical customer support

Process improvement

Team leadership

Communication skills

Tools

CRM platforms

Ticketing systems

Call management tools

Job description

An international e-commerce company is seeking a highly experienced Customer Service Manager to lead its remote Customer Care team. This full-time position entails designing and improving support workflows while managing a team of specialists. The ideal candidate has proven experience in e-commerce, especially with direct-to-consumer brands, and must possess strong technical support skills. This role allows for significant influence over customer service operations in a growing environment.