Remote Crypto Customer Support Specialist (English/Hindi)

Binance; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading cryptocurrency exchange is seeking a Customer Service professional to join their dynamic team. In this role, you will handle high volumes of customer inquiries via live chat and other online tools, providing accurate information and managing complaints to ensure exceptional service standards. Ideal candidates will have at least 1 year of customer service experience, a college degree, and bilingual proficiency in English and Hindi. This position allows for flexible shift work and offers a work-from-home arrangement.

Benefits

Competitive salary

Company benefits

Work-from-home arrangement

Qualifications

• Minimum 1 year experience in customer service, preferably in finance or e-commerce industry.
• Bilingual proficiency in English and Hindi is required for effective communication.
• Ability to work under pressure with strong communication skills.

Responsibilities

• Handle high volume live chat and other online tools.
• Provide accurate, valid and comprehensive information.
• Manage complaints, provide proper solutions and follow up for resolution.

Skills

Customer service experience

Communication skills

Problem-solving

Bilingual proficiency in English and Hindi

Education

College degree or above

Job description

A leading cryptocurrency exchange is seeking a Customer Service professional to join their dynamic team. In this role, you will handle high volumes of customer inquiries via live chat and other online tools, providing accurate information and managing complaints to ensure exceptional service standards. Ideal candidates will have at least 1 year of customer service experience, a college degree, and bilingual proficiency in English and Hindi. This position allows for flexible shift work and offers a work-from-home arrangement.