Remote Crypto Chat Support Specialist (Japanese/English)

SupportYourApp; Remote; PLN 120,000 - 180,000; Full time

Job summary

A global Support-as-a-Service provider is seeking a Chat Support Consultant to provide exceptional customer support in a thriving remote team environment. The candidate should be a native Japanese speaker with strong English skills, passionate about customer satisfaction, and ideal candidates will have some experience in crypto or financial services. Flexible working hours and a progressive workplace culture are key features of this role.

Benefits

Flexible schedule

Remote work opportunity

Inclusive international environment

Rewards for referring friends

Culture built on trust

Qualifications

• 6-12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and inquiry handling.
• Knowledge of CRM systems and financial background is beneficial.

Responsibilities

• Provide customer support in crypto trading via live chat and tickets.
• Handle customer inquiries, disputes, and complaints.
• Maintain up-to-date knowledge of the trading platform.

Skills

Native Japanese

Strong English proficiency (B2; C1 preferred)

Analytical and problem-solving skills

Customer support experience

Proactive and responsible attitude

Job description

A global Support-as-a-Service provider is seeking a Chat Support Consultant to provide exceptional customer support in a thriving remote team environment. The candidate should be a native Japanese speaker with strong English skills, passionate about customer satisfaction, and ideal candidates will have some experience in crypto or financial services. Flexible working hours and a progressive workplace culture are key features of this role.