Real-time Data Service Specialist

SIX; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

SIX is seeking a Real-Time Data Service Specialist to ensure the quality, availability, and transparency of real-time market data feeds. You will monitor data streams from exchanges and contributors and coordinate resolution of customer-impacting issues across time zones.

In this role you will serve as the central coordination point between customers, support, product teams, and service reliability engineers, driving incident triage, communication, and continuous improvements.

Qualifications

• Perform data monitoring and quality management for incoming data feeds from exchanges and contributors, including anomaly detection, validation, cleanup, and follow-up actions for existing and future sources.
• Act as the central coordination point for critical real-time incidents end-to-end, performing structured triage, customer impact assessment, stakeholder coordination, and transparent customer communication.
• Investigate and troubleshoot technical issues across market data delivery, APIs, network connectivity, and service operations, ensuring timely resolution and escalation.
• Provide operational expertise and technical consultancy by maintaining customer context, supporting onboarding activities, and collaborating across business and technology teams.
• Drive service reliability and continuous improvement through monitoring enhancements, release readiness, automation, recurring issue analysis, and operational excellence initiatives.
• 24/5 shifts (7 hours) with colleagues in Warsaw and around the globe

Responsibilities

• Perform data monitoring and quality management for incoming data feeds from exchanges and contributors, including anomaly detection, validation, cleanup, and follow-up actions for existing and future sources.
• Act as the central coordination point for critical real-time incidents end-to-end, performing structured triage, customer impact assessment, stakeholder coordination, and transparent customer communication.
• Investigate and troubleshoot technical issues across market data delivery, APIs, network connectivity, and service operations, ensuring timely resolution and escalation.
• Provide operational expertise and technical consultancy by maintaining customer context, supporting onboarding activities, and collaborating across business and technology teams.
• Drive service reliability and continuous improvement through monitoring enhancements, release readiness, automation, recurring issue analysis, and operational excellence initiatives.
• 24/5 shifts (7 hours) with colleagues in Warsaw and around the globe

Skills

Data monitoring

Incident management

Market data services

Scripting/Automation

SQL

Tools

Monitoring tools

SQL tooling

Automation frameworks

Job description

As a Real-Time Data Service Specialist, you ensure the quality, availability, and transparency of real-time market data services by monitoring data feeds and coordinating the resolution of customer-impacting issues. Working closely with colleagues across time zones, you support our services 24/7 and collaborate with customers, data sources, and internal stakeholders.

Operating at the intersection of data operations, customer support, and technical troubleshooting, you combine data expertise, analytical thinking, and technical understanding to manage time-critical incidents, assess customer impact, and drive service improvements. Acting as a central coordination point between customers, Customer Support, Product teams, and Service Reliability Engineers, you help deliver a reliable service experience and outstanding customer outcomes.

What You Will Do

• Perform data monitoring and quality management for incoming data feeds from exchanges and contributors, including anomaly detection, validation, cleanup, and follow-up actions for existing and future sources.
• Act as the central coordination point for critical real-time incidents end-to-end, performing structured triage, customer impact assessment, stakeholder coordination, and transparent customer communication.
• Investigate and troubleshoot technical issues across market data delivery, APIs, network connectivity, and service operations, ensuring timely resolution and escalation.
• Provide operational expertise and technical consultancy by maintaining customer context, supporting onboarding activities, and collaborating across business and technology teams.
• Drive service reliability and continuous improvement through monitoring enhancements, release readiness, automation, recurring issue analysis, and operational excellence initiatives.
• 24/5 shifts (7 hours) with colleagues in Warsaw and around the globe

What You Bring

• Strong analytical and problem-solving skills with the ability to understand complex data flows, system dependencies, and customer impact scenarios.
• Experience in production support, incident management, monitoring, or market data services, ideally within financial services or another business-critical environment.
• Good understanding of IT systems, APIs, networking, data processing, and troubleshooting techniques; scripting, SQL, or automation skills are an advantage.