Quality Documentation Specialist - Customer & Compliance

Barry Callebaut Group; Łódź; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Lunch card

Private medical care

Hybrid working model

Flexible start times

Legal consultation

Chocolate in office

Team events

Fruit deliveries

Job summary

Barry Callebaut Group is seeking a Quality Documentation Officer to join our European Customer Quality team. You will ensure timely, accurate responses to customer documentation requests and support quality systems across cross-functional teams in a dynamic, international environment.

You will translate customer requirements into effective processes, contribute to regulatory compliance, and help drive continuous improvement in documentation practices with occasional travel.

Qualifications

• Fluent English language skills.
• Excellent communication skills.
• Background in the food industry is preferred.
• Collaborative team player with a flexible and innovative mindset.
• Ability to travel occasionally.

Responsibilities

• Provide professional, accurate, and timely responses to customer inquiries, documentation requests, and quality-related requirements.
• Serve as a key contact for customer documentation topics and support complaint investigations where documentation-related aspects are involved.
• Understand, review, and assess customer requirements, ensuring their implementation within quality management systems and certification profiles.
• Collaborate with internal stakeholders and customers to evaluate requirements, discuss feasibility, and identify alternative solutions when needed.
• Analyze customer inquiries and trends to identify recurring topics and opportunities for process optimization.
• Support continuous improvement initiatives by identifying enhancement opportunities and monitoring implementation.
• Review projects and business changes to evaluate impact on customer requirements and documentation processes.
• Support ESG requirements integration into customer quality documentation.
• Ensure emerging customer expectations are effectively communicated and embedded within the organization.

Skills

English

Communication

Education

Bachelor's degree in Food Science/Technology

Job description

Barry Callebaut Group is seeking a Quality Documentation Officer to join our European Customer Quality team. You will ensure timely, accurate responses to customer documentation requests and support quality systems across cross-functional teams in a dynamic, international environment.

You will translate customer requirements into effective processes, contribute to regulatory compliance, and help drive continuous improvement in documentation practices with occasional travel.