Quality Documentation Officer

Barry Callebaut Manufacturing Iberica SA.; Łódź; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Lunch card

Private medical care

Hybrid working model

Flexible start time (7–10 am)

Job summary

Barry Callebaut Manufacturing Iberica SA in Poland is seeking a Quality Documentation Officer to ensure timely, accurate responses to customer documentation and compliance requests within a global quality system.

You will collaborate with customers and internal teams to translate requirements into effective processes, review and implement them, and support ESG integration while driving continuous improvement in documentation practices.

Qualifications

• Bachelor's degree in Food Science, Food Technology, or equivalent.
• 2–3 years of experience in a similar role.
• Ideally 3+ years in quality- or documentation-related positions.
• Background in the food industry preferred.

Responsibilities

• Provide accurate, timely responses to customer documentation requests and quality-related requirements.
• Support complaint investigations where documentation aspects are involved.
• Review customer requirements and ensure implementation within quality management systems.
• Collaborate with internal stakeholders and customers to evaluate requirements and discuss feasibility.
• Analyze inquiries and trends to identify process improvements and efficiencies.
• Support continuous improvement initiatives and monitor implementation.
• Review projects to evaluate impact on documentation processes and ESG integration.
• Ensure ESG requirements are embedded within the organization.
• Communicate emerging customer expectations effectively across the company.

Skills

Attention to detail

Team player

Flexible mindset

Travel willingness

Cross-functional communication

Language knowledge (EU)

Food industry knowledge

Education

Bachelor's degree in Food Science/Technology

Job description

Select how often (in days) to receive an alert:

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

As a Quality Documentation Officer, being a member of European Customer Quality team, you will be responsible for ensuring timely, accurate, and professional responses to customer documentation, quality, and compliance-related requests. Working closely with customers and cross-functional teams, you will help translate customer requirements into effective business processes and quality systems, while driving continuous improvement in documentation practices. This role offers the opportunity to contribute directly to customer satisfaction, regulatory compliance, and operational excellence in a dynamic international environment.

Key responsibilities:

• Provide professional, accurate, and timely responses to customer inquiries, documentation requests, and quality-related requirements.
• Serve as a key contact for customer documentation topics and support complaint investigations where documentation-related aspects are involved
• Understand, review, and assess customer requirements, ensuring their effective implementation within quality management systems and certification profiles.
• Collaborate with internal stakeholders and customers to evaluate requirements, discuss feasibility, and identify alternative solutions when needed
• Analyze customer inquiries and trends to identify recurring topics, opportunities for process optimization, and efficiency improvements.
• Support continuous improvement initiatives by identifying enhancement opportunities, defining action plans, and monitoring implementation.
• Review projects and business changes to evaluate their impact on customer requirements and documentation processes.
• Support the integration of Environmental, Social, and Governance (ESG) requirements into customer quality documentation.
• Ensure emerging customer expectations and new requirements are effectively communicated and embedded within the organization.

About you:

• Bachelor's degree in Food Science, Food Technology, or an equivalent field.
• Minimum 2–3 years of experience in a similar role.
• Ideally, at least 3 years of experience in quality- or documentation-related positions.
• Background in the food industry is preferred.
• Knowledge of another European language is a strong asset.
• Strong attention to detail while maintaining awareness of the broader business context.
• Comfortable working with and communicating across a matrix organization.
• Collaborative team player with a flexible and innovative mindset.
• Ability to travel occasionally.

We offer:

• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here .

Were you missing anything in this job ad? Please share your feedback with us by clicking here .