Quality Complaint Specialist

Novocure; Kraków; On-site; EUR 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to revolutionizing cancer treatment. As a Technical Complaint Quality Specialist, you'll play a crucial role in supporting quality system activities and managing complaints. This full-time position in Kraków offers the chance to work with a global team, ensuring compliance and efficiency in complaint handling. With a focus on professional growth and a supportive work environment, this role is perfect for self-motivated individuals with strong communication skills. Embrace the opportunity to make a significant impact in the medical device industry while enjoying a range of benefits.

Benefits

Performance related bonus

Life Insurance

Free fruit & cookies

Multisport card

Private Medical care

Qualifications

• 2-3 years of experience in the medical device industry or related field.
• Fluent in English; additional languages are a plus.

Responsibilities

• Manage Technical Complaint & Feedback review and approval.
• Ensure compliance with procedures and related standards.
• Evaluate problems and select appropriate solutions.

Skills

Good Documentation Practices

Communication Skills

Critical Thinking

Microsoft Office

Problem Solving

Education

Bachelor's Degree

Tools

SAP

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called tumor treating fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor progression by inducing tumor cell death. Novocure's commercialized product, Optune, is approved for the treatment of adult patients with glioblastoma (GBM) in the USA, Europe and Israel. Novocure has ongoing or completed clinical trials and is further expanding its efforts into several other solid tumor indications - non-small cell lung cancer, pancreatic cancer and other types of solid cancers.

Novocure Poland is our newest office in Europe and you will be part of a global business services team supporting multiple business functions including finance and payroll and located in Krakow. The global business services organization within Novocure Poland is critical to Novocure’s efforts to drive process efficiency, standardizations and drive greater business value as the company prepares for future growth. To support our team in Krakow, Poland we are looking for a: Technical Complaint Quality Specialist.

Job summary:

You will be responsible for supporting Novocure’s Quality System activities by managing initial Technical Complaint & Feedback review and approval. As a Technical Complaint Quality Specialist you’ll have an understanding of a range of processes, including other departments, as they relate to Complaints & Feedback. Strong and professional communication skills are required.This is a full time, non-exempt position, reporting to the Quality System Manager, Global Complaints and based out of our Poland office.

Responsibilities:

• Global SAP Technical Complaint & Feedback review and approval.
• Complete Reporting Determinations at the initiation of complaint.
• Evaluate problems and select appropriate solutions (i.e. common system errors, handling incorrect/incomplete entries, addressing duplicate complaints)
• Manage inquiries received in Technical Complaint inbox.
• Maintain functional relationships with other departments and provide support as it relates to the Complaint process.
• Ensure workflow with multiple hand-offs meets process cycle time (KPI) expectations.
• Ensure complaint process meets compliance against released procedures and related standards/regulations.
• Identify when process shifts occur and communicate changes.
• Perform additional or alternate activities as assigned (i.e. involvement with CAPAs related to Complaint Handling, Internal Auditing, updating process documentation, or team task coverage).

Your profile:

• Bachelor's degree and/or about 2-3 years of experience in the medical device industry or a related field.
• Fluent in English, both written and spoken; additional language skills are a plus.
• Proficient in Good Documentation Practices (GDP).
• Self-motivated with the ability to work independently and manage responsibilities with minimal supervision.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Strong critical thinking and decision-making abilities, including knowing when to seek guidance.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Familiarity with durable medical equipment is preferred.

Benefits:

• Performance related bonus

• Life Insurance

• Free fruit & cookies delivered for office staff

• Multisport card

• Private Medical care

...and more!

We are looking forward to receive your application to Emilia Bagińska, Senior Talent Acquisition Partner through our Applicant Portal. Please find more information about Novocure and our therapy on our website www.novocure.com.