Quality Analytics Lead, Healthcare Ops (Remote)

Dearest Care; Poland; Remote; PLN 484,000 - 670,000; Full time

Benefits offered by this job

Remote position

High equity

Job summary

Dearest Care is seeking a Senior Manager, Quality to own measurement and management of care quality across the organization. You will define standards, build measurement systems, run a tight monitoring cadence, and partner with Product and Tech to embed quality into workflows.

This is a hands-on, data-driven leadership role where you extract data, develop rubrics, and deliver reports directly. You’ll help drive product quality with measurable outcomes in a distributed, remote team.

Qualifications

• Bachelor’s degree or equivalent practical experience in analytical operations.
• 5+ years in consulting, healthcare quality operations, or ops analytics, including 2+ years owning a metric at the leadership level.
• Strong, hands-on analytical skills (SQL, BI tools like Metabase, and data modeling).
• Experience building or running a documented performance management or QA process.
• Evidence of effective partnership with product or engineering to address operational issues at their root.
• Working knowledge of HIPAA and patient data privacy standards.

Responsibilities

• Define Quality & Performance Standards and deliver a standout patient experience.
• Instrument, measure, and report on metrics across all relevant systems.
• Develop, document, and implement SOPs to standardize quality processes across teams.
• Surface insights from data analytics to inform operational and product roadmaps.
• Run continuous quality monitoring and provide weekly leadership recommendations.
• Collaborate with Product and Tech to embed quality into workflows and requirements.

Skills

SQL

Metabase

Data modeling

Analytical thinking

Stakeholder collaboration

HIPAA knowledge

Education

Bachelor’s degree or equivalent

Tools

Metabase

Job description

Dearest Care is seeking a Senior Manager, Quality to own measurement and management of care quality across the organization. You will define standards, build measurement systems, run a tight monitoring cadence, and partner with Product and Tech to embed quality into workflows.

This is a hands-on, data-driven leadership role where you extract data, develop rubrics, and deliver reports directly. You’ll help drive product quality with measurable outcomes in a distributed, remote team.