Quality Analyst

Us Bank; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Job summary

U.S. Bank’s Elavon division is seeking a Quality Analyst to monitor and improve performance against quality, productivity, timeliness and accuracy standards in our operations. You will document findings, share insights, and support coaching to drive continuous improvement.

You will review work, track metrics, and collaborate with partners to implement process improvements while ensuring regulatory compliance and accurate records in a fast-paced environment.

Qualifications

• Bachelor’s degree or higher preferred.
• Strong understanding of quality standards and performance metrics.
• Experience with business systems and Microsoft Office applications.

Responsibilities

• Conduct quality reviews to ensure compliance with standards and procedures.
• Monitor metrics related to quality, productivity, accuracy, and timeliness.
• Document findings, trends and opportunities; provide reports for management.

Skills

Analytical thinking

Communication skills

Multitasking

Independent work

Problem solving

Operational knowledge

Education

Bachelor’s degree

Tools

Microsoft Office (Excel)

Microsoft Word

Microsoft Outlook

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Quality Analyst is responsible for monitoring and evaluating operational performance against established quality, productivity, timeliness, and accuracy standards. This role identifies trends, documents quality findings, and provides insights that support employee development, process improvement, and risk mitigation. The Quality Analyst ensures adherence to internal policies, procedures, and applicable regulatory requirements while contributing to a culture of continuous improvement.

Key Responsibilities

• Conduct quality reviews of work completed within the assigned business area to ensure compliance with established standards and procedures.
• Monitor performance metrics related to quality, productivity, accuracy, and timeliness.
• Document quality findings, trends, and improvement opportunities and provide reporting for management review.
• Support coaching and training initiatives by providing quality-related feedback and recommendations.
• Ensure compliance with internal policies, operational procedures, and regulatory requirements.
• Collaborate with business partners to identify process improvement opportunities and enhance overall operational effectiveness.
• Maintain accurate records and documentation related to quality assurance activities.

Basic Qualifications

• High school diploma or equivalent.
• Typically two or more years of experience in quality assurance, quality analysis, auditing, operational controls, or related activities.

Preferred Qualifications

• Bachelor’s degree.
• Strong knowledge of products, services, and operational processes within the assigned business area.
• Understanding of quality standards, productivity metrics, and performance measurement methodologies.
• Experience utilizing business systems and applications relevant to the assigned function.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong analytical, problem-solving, and organizational skills.
• Effective verbal and written communication skills with the ability to present findings and recommendations to stakeholders.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.