Public Data & Records Technician

The City of Fort Worth; Police; On-site; PLN 100,000 - 125,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth Police Department – Police Data Reporting Unit seeks a Data Reporting Technician to support the police department with general customer services. Responsibilities include handling inquiries, documenting offenses, and maintaining records in CJIS-related systems.

Applicants should have a high school diploma or GED and at least two years of clerical or data reporting experience. Bilingual English/Spanish is preferred.

Qualifications

• High School Diploma or GED.
• Two years of directly related clerical or data reporting experience.
• Bilingual skills (English/Spanish) preferred.
• Two years plus of high–volume call center, public contact, and data entry.
• Experience in preparing/transcribing reports.
• Knowledge of Records Enterprise or other Police Records Management Systems, CAD systems and Texas Penal Code.
• Prior law enforcement experience.

Responsibilities

• Conduct a high volume of telephone calls to citizens who have been victims of a criminal offense in order to document the specific offense or incident.
• Record detailed information including: type of offense, time of call, name of caller, service number of the report, and other pertinent information.
• Determining elements of the crime as defined by the Texas Penal Code for use in a court of law.
• Maintaining and updating complex computer systems; processes forms, reports and preparing general correspondence: research computer generated files and records.
• Responding to customer inquiries in a timely manner and efficient manner; resolving problems within area of assignment; explains applicable policies and procedures.
• Maintaining detailed and accurate files and records of police offense reports and correspondence.

Skills

Data entry

Public contact

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Records Management Systems

CAD systems

Job description

The City of Fort Worth Police Department – Police Data Reporting Unit seeks a Data Reporting Technician to support the police department with general customer services. Responsibilities include handling inquiries, documenting offenses, and maintaining records in CJIS-related systems.

Applicants should have a high school diploma or GED and at least two years of clerical or data reporting experience. Bilingual English/Spanish is preferred.