Provider Experience Specialist (Philadelphia)

Zocdoc; Poland; Remote; PLN 120,000 - 180,000; Full time

Job description

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Are you currently located in the state of Pennsylvania? * Select...

This role is for the Greater Philadelphia area. Are you currently located here? * Select...

Are you legally eligible to work in the United States for Zocdoc, Inc.? * Select...

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for Zocdoc, Inc. in the United States? * Select...

Do you speak, read, and write Spanish fluently? * Select...

Do you have a dedicated space where you can work with minimal distractions and reliable internet? (10 mbps min) * Select...

Compensation for this role is 22/hr and there is a 40 hour work week guarantee (ie $45,760 annual). Does that pay rate meet your expectations? * Select...

The shift that we\'re hiring for right now is the 11:00 ET to 8:00 p.m. ET shift. You\'re guaranteed an 8 hour shift and 40 hours a week. We have quarterly sign-ups for weekends, and you\'ll typically work 1 weekend shift a month. If you work on the weekend you\'ll get an additional day off during the week (2 days off a week). If you work on one of the 8 company holidays that we work you will be paid time and a half and you\'ll receive an extra day of PTO to use at a different time. Are you comfortable with that? * Select...

Have you worked in a call center environment before? * Select...

Which of the following best describes your customer service experience? * Select...

How many years of professional Customer Service experience do you have? * Select...

At Zocdoc we are driven by our mission and our six core values. Please choose one of the six values mentioned below, and briefly explain why the value selected is important to you as a Customer Service Associate. *

1. Patients First: We solve patient problems and prioritize their interests.

2. Together, not Alone: We rally behind each other and pitch in to support the greater whole.

3. Important, not Immediate: We prioritize and invest in initiatives that will be most impactful.

4. Progress before Perfection: We need action-oriented people to help us achieve our goals.

5. Learners before Masters: We need curious and humble people who strive to improve.

6. Adaptable, not Comfortable: We expect and embrace change, and we are resilient.

Please share the story of the most impactful customer interaction you’ve had. *

What does white-glove service mean to you? *

We’re planning to have people start on the below dates. Please check off which dates work for you. *

November 10, 2025

LinkedIn Profile URL *

Demographic Questions

Zocdoc’s mission is to give power to the patient, however, we recognize that the healthcare system is riddled with disparities that disproportionately impact different patient communities. We strongly believe in cultivating inclusive teams at Zocdoc that will accelerate equity in healthcare. Your responses to the below questions will be used (in aggregate only) to help us improve our recruitment processes. These responses will not be used in association with your application, nor will they have any impact on your candidacy for this or any other roles at Zocdoc.

Gender (Mark all that apply): * Select...

I identify as transgender: * Select...

Sexual orientation (Mark all that apply) * Select...