Professional Application Support IT- Poland-volvo Group India Pvt Ltd-3-5 - TimesJobs.com

volvo group india pvt ltd; Poland; On-site; PLN 170,000 - 256,000; Full time

Job summary

A leading transport solutions provider in Poland seeks an Application Support IT to support users and enhance solution performance. The role involves daily user support, issue resolution, and collaboration with cross-functional teams. Proficiency in ITIL, incident management, and SQL is required. Flexible working hours and a collaborative team culture are part of the offering.

Benefits

Flexible working hours

Private healthcare

Mentoring and coaching programs

Participation in sports events

Engagement in international projects

Qualifications

• Proficiency in ITIL practices and principles.
• Experience in incident, change, and problem management.
• Ability to document processes clearly.

Responsibilities

• Provide daily support to business users.
• Investigate complex issues to find root causes.
• Monitor the solution performance regularly.
• Share knowledge with team members.

Skills

ITIL understanding

Incident Management

Change Management

Knowledge Management

Problem Management

SQL knowledge

Excellent communication skills in English

Tools

ServiceNow (SNOW)

ADO

Job description

Job Description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

About Us

At Volvo Group Digital & IT, we have a clear ambition to enable value creation at scale for the Volvo Group. With a new product-centric operating model and digital technologies, we will produce digital offerings that are profitable, scalable, and differentiated. With Volvo Group Digital & IT, you will be part of a global and diverse team of highly skilled professionals, who learn continuously and embrace change to stay ahead. We have a very important role to play in reaching the Volvo Group ambitions for 2030. Do you want to be part of our transformation journey towards becoming the digital capability of the Group? The time is now.

This will be us - your colleagues within Digital Delivery:

Digital Delivery is a new function within Volvo Group Digital & IT. It has the ambition to identify and execute on new digital initiatives in tight collaboration with TD/BAs and Group Functions as well as modernize and transform our existing solutions into products and to secure agile ways of working across the whole Digital Delivery function. Together with our digital talents, we will work on solution design and deliveries to improve business performance and create value at scale for Volvo Group. Included in our mission is to drive an efficient Volvo Group Digital & IT interface and Portfolio Management for the TD/BAs and Group Functions.

We collaborate with other parts of the organization, both in Volvo Group Digital & IT, with TD/BAs and Group Functions. We foster an environment where ideas, thoughts and opinions can be shared. We are team players with clear common ambitions, and we win together.

What You Will Do

As an Application Support IT, you will play a crucial role in supporting our users and contributing to planned improvements for our solution. You will be part of the product team, working closely with software and solution engineers, and collaborating with engineers from other product teams to resolve arising issues.

Product Description

Intelligent Parts Price Management (IPPM) is a service designed to support Volvo Group Price Managers globally in parts pricing. Our Product Team delivers support, knowledge, and maintenance for the solution, business users, stakeholders, and legacy systems.

Key Responsibilities

• Provide daily support to business users by addressing incidents, problems, and questions.
• Investigate complex issues to identify root causes and solutions.
• Monitor the solution on a daily, weekly, and monthly basis to ensure optimal performance.
• Share knowledge within the team to foster continuous improvement.

Who Are You?

Required Competencies

• Fundamental understanding of ITIL.
• Proficiency in Incident Management, Change Management, Knowledge Management, and Problem Management, preferably using ServiceNow (SNOW).
• Experience with ADO (nice to have).
• Practical knowledge of SQL.
• Strong documentation skills, both reading and writing.

Technical and Soft Skills

• Excellent communication skills in English.
• Client success-oriented mindset.
• Proactive and responsible approach to tasks.
• Open-minded and adaptable.

Whats in It for You?

• Be part of a product team focused on both maintenance and innovation.
• Enjoy a collaborative environment within a Swedish organizational culture.
• Achieve work-life balance with quality time away from work.
• Benefit from employment contracts and flexible working hours.
• Follow a clear career path with extensive development opportunities, including mentoring and coaching programs.
• Access private healthcare.
• Participate in Volvo League team games across various sports.
• Engage in international projects and diverse training programs.

Ready for the Next Move?

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrows transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Dear Candidate, we would like to kindly inform you that the Volvo Group companies in Poland have in place the "Internal Reporting Procedure". If you need more information, please contact us at the email address [e-mail].

We value your data privacy and therefore do not accept applications via mail.

Who We Are and What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the groups leading brands and entities.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrows transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team.

Locations

Wroclaw, PL, 51-502

• Job Function: IT Software : Software Products & Services

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