Product Support & Warranty Manager

Cargotec Corporation; Stargard; On-site; PLN 50,000 - 70,000; Full time

Job summary

A global leader in load handling solutions is seeking a Product Support & Warranty Manager in Stargard, Poland. The role involves leading the product support team, ensuring quality standards, and delivering exceptional customer experiences. Candidates should have relevant engineering education and experience in load handling, with strong communication and training skills. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• 3+ years of experience in load handling or transportation.
• Practical experience in implementing customized load handling solutions.
• Fluent in English (written and spoken).

Responsibilities

• Lead the quality and product support team.
• Participate in new product development and care projects.
• Conduct technical product training for global service personnel.

Skills

Customer centric mindset

Strong communication skills

Training skills

Negotiation skills

Cross-functional collaboration

Education

B.Sc. or M.Sc. in Engineering

Tools

Knowledge in steel structures

Understanding of hydraulic systems

Knowledge of control systems

Job description

Job Function: Application & Product Management

Location: Stargard, PL

Country/Region: PL

Product Support & Warranty Manager

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

• To provide best in class customer experience by delivering differentiated solutions, including market leading product and data-driven services, throughout the product lifecycle with market leading offerings supporting our customers & organisation to meet our sustainability targets.
• Lead the Product Support & Warranty team including oversight of quality requirements. Leads and executes customer requirements for training, warranty assessment and end to end quality oversight.

Main tasks and responsibilities

• Act and work as daily leader for the quality and product support team
• Oversight on End2End quality; Provide direction and communicate quality issues. Agree together with PM’s the actions needed.
• Participate in PLC projects, communicate, and document product changes for sales and service organization.
• Development of technical documentation, instructions and instruction videos in line with possibilities provided by the latest technology.
• Conducting and preparing technical product training for global service personnel, and technical personnel of Hiab partners
• Visit customers when the service, organization and ASTS team needs help in diagnostics and quality claim assessment, handling and decision-making with suppliers and partners.
• Participating in new product development (NPD) and product lifetime care (PLC) projects for existing products as the quality and product support department responsible. Secure the voice of the customer is included in the product design. Aim to reduce warranty cost based on warranty claim data and increase field reliability of the products and solutions.
• Continuous review and monitoring of warranty claim statistics designing actions and programs for corrective actions and product quality improvement. Analysis of warranty claim data, and early identification of quality issues from production, supplier quality or design origin. Handling of warranty claims (deciding what claims are eligible for warranty, and which are not).

What you’ll need to succeed

Education:

• Relevant educational background (e.g. B.Sc. or M.Sc. in Engineering) or equivalent skill set

Experience:

• Work experience (3+ years) in the fields of load handling, transportation or equivalent
• Practical experience in implementing customized load handling solutions accumulates seniority in the role
• Good training skills and willingness to travel around the world on work assignments
• Strong communication and negotiation skills to work as a part of a global organization and to decide for warranty compensation
• Understanding of today's requirements on digitalization and connectivity
• Good knowledge in steel structures, hydraulic, electric and electronic systems
• Knowledge of control systems. Knowledge of commercial vehicles is considered as an asset
• Cross functional collaboration skills

Desired behavior:

• Professional and career development coaching of team members
• Ability to work in a Matrix structure in ambiguity (self lead)
• Strong ability to influence within the region and global function
• Customer centric mindset
• Organised
• Communicating
• Fluent in English (written and spoken)
• Other language skills are beneficial

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application in English.

Hiab is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.