Product Support Consultant

Google Inc.; Wrocław; On-site; PLN 248,000 - 254,000; Full time

Benefits offered by this job

Equity

Bonus target (15%)

Benefits

Job summary

Google Inc. seeks a Travel Products support specialist within gTech to own end-to-end technical solutions for top advertisers. You will coordinate with Sales, Product and Engineering, escalate issues, and drive revenue through technical guidance and data-driven insights.

The role emphasizes AI-powered workflows, cross-functional collaboration, and delivering high-quality customer support for Hotel Center and Travel Ads formats across Poland.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience with project, program management and working across cross-functional teams.
• Experience using quantitative and qualitative data to generate insights and deliver solutions.
• Experience with Large Language Models (LLMs) and agentic AI tools (e.g., Gemini).
• Master’s degree in Business, Statistics, Economics, or a related field.
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• Strong analytical, written/verbal communication skills.

Responsibilities

• Deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and sales teams, agencies and partners.
• Resolve complex technical issues related to Google Hotel Center and Action Center, including data feeds, price accuracy, and inventory ingestion issues.
• Advocate for Large Customer Sales (LCS) travel partners by surfacing systemic product issues to Product and Engineering teams, pushing for critical bug fixes that unblock revenue.
• Analyze data and insights to create action plans to solve issues at the root cause for top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Act as a forward-thinking practitioner by integrating AI-powered workflows into the support life-cycle, continuously looking for ways to improve response times and resolution quality for our top advertisers.

Skills

Technical PM

Customer-facing

Cross-functional teams

Data analytics

LLMs & AI tools

Education

Bachelor’s degree or equivalent

Master’s degree (Business/Statistics/Economics related)

Tools

Gemini

Job description

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience with project, program management and working across cross-functional teams.
• Experience using quantitative and qualitative data to generate insights and deliver solutions.
• Experience with Large Language Models (LLMs) and agentic AI tools (e.g., Gemini) to enhance operational efficiency and problem-solving.

Preferred qualifications:

• Master’s degree in Business, Statistics, Economics, or a related field.
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• Strong analytical, written/verbal communication skills.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

In this role, you will leverage deep technical expertise in Travel products (like Hotel Center, Action Center and Travel Ads formats) to provide high-quality support and 'own' end-to-end technical solutions for our top advertisers. You will unblock critical revenue by managing escalations and act as thought leaders for systemic change with cross-functional partners. You will also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and trends.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Poland: zł248000 - zł254000 (PLN) + 15% bonus target + equity + benefits

• Deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and sales teams, agencies and partners.
• Resolve complex technical issues related to Google Hotel Center and Action Center, including data feeds, price accuracy, and inventory ingestion issues.
• Advocate for Large Customer Sales (LCS) travel partners by surfacing systemic product issues to Product and Engineering teams, pushing for critical bug fixes that unblock revenue.
• Analyze data and insights to create action plans to solve issues at the root cause for top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Act as a forward-thinking practitioner by integrating AI-powered workflows into the support life-cycle, continuously looking for ways to improve response times and resolution quality for our top advertisers.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.