Product Solutions Engineer, gTech Customer Experience

Google LLC; Wrocław; On-site; PLN 206,000 - 211,000; Full time

Job summary

Google LLC is seeking a Product Solutions Engineer within gTech Customer Experience in Poland. The role involves security-focused product solutioning, on-call weekends, and close collaboration with Sales, Engineering, and Product teams to address complex issues.

You will work with gTech Users and Products and gTech Ads LCS CX to ensure high-quality customer experience and proactive problem resolution across Google's product ecosystem.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 1 year of experience with security assessments or security design reviews or threat modeling.
• 1 year of coding experience in one or more general purpose languages.
• Experience with data analysis and visualization using SQL-like query languages.

Responsibilities

• Prioritize and deliver outstanding customer service, advanced troubleshooting and resolving complex bugs from internal sales teams and Google's advertisers.
• Engage with cross-functional partners, including Sales, Engineering and Product teams, to build automation frameworks to detect and prevent product bugs/issues.
• Prototype and develop tools to enable the troubleshooting of customer issues and queries to facilitate troubleshooting of standard use cases.
• Collaborate with Engineering teams on Infrastructure launches.

Skills

Security assessments

Threat modeling

Coding

SQL data analysis

Education

Bachelor's degree or equivalent

Tools

Troubleshooting tools development

Machine learning infrastructure

Mobile app debugging with logs

Job description

Product Solutions Engineer, gTech Customer Experience

Share Product Solutions Engineer, gTech Customer Experience

X Please note this role will require on-call support during designated weekends.
In most instances, this position requires in-person interviews as part of the hiring process.

• Bachelor's degree or equivalent practical experience.
  
• 1 year of experience with security assessments or security design reviews or threat modeling.
  
• 1 year of coding experience in one or more general purpose languages.
  
• Experience with data analysis and visualization using SQL-like query languages.

Preferred qualifications:

• 2 years of experience developing tools for the troubleshooting of technical issues (e.g. monitoring/diagnostic).
• Experience with machine learning infrastructure.
• Experience with mobile app operating system, mobile app data analytics product, and ability to debug issues using debug log.
• Ability to communicate technical problems to both technical and non-technical audiences.

About the job

Our Security team works to create and maintain the safest operating environment for Google's users and developers. Security Engineers work with network equipment and actively monitor our systems for attacks and intrusions. In this role, you will also work with software engineers to proactively identify and fix security flaws and vulnerabilities.

gTech Ads LCS Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Support Consultant in the LCS CX team, you will have deep product knowledge, provide high quality customer experience and ‘own’ end to end customer solutioning. You will unblock critical business by managing escalations and act as thought leaders for systemic change with cross functional partners. You will be also responsible for liaising with internal/external stakeholders to provide communication on customer issues and trends. You will be also responsible for liaising with internal/external stakeholders to provide communication on customer issues and trends.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

Our Security team works to create and maintain the safest operating environment for Google's users and developers. Security Engineers work with network equipment and actively monitor our systems for attacks and intrusions. In this role, you will also work with software engineers to proactively identify and fix security flaws and vulnerabilities.

gTech Ads LCS Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Support Consultant in the LCS CX team, you will have deep product knowledge, provide high quality customer experience and ‘own’ end to end customer solutioning. You will unblock critical business by managing escalations and act as thought leaders for systemic change with cross functional partners. You will be also responsible for liaising with internal/external stakeholders to provide communication on customer issues and trends. You will be also responsible for liaising with internal/external stakeholders to provide communication on customer issues and trends.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Poland: zł206000 - zł211000 (PLN) + 15% bonus target + equity + benefits

• Prioritize and deliver outstanding customer service, advanced troubleshooting and resolving complex bugs from internal sales teams and Google's advertisers.
• Engage with cross-functional partners, including Sales, Engineering and Product teams, to build automation frameworks to detect and prevent product bugs/issues.
• Prototype and develop tools to enable the troubleshooting of customer issues and queries to facilitate troubleshooting of standard use cases.
• Collaborate with Engineering teams on Infrastructure launches.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.