Product Manager, Digital Ticket Movement

Live Nation Entertainment; Poland; Remote; PLN 349,000 - 437,000; Full time

Job summary

A leading live entertainment organization in Poland seeks a Digital Ticket Movement Product Manager. This role focuses on enhancing the fan experience through managing ticketing products and driving cross-functional collaboration. Ideal candidates have a background in product management, strong communication skills, and experience in consumer eCommerce. Join a dynamic environment passionate about connecting fans to events worldwide.

Benefits

Inclusive work environment

Professional development opportunities

Qualifications

• 1+ years product management experience in consumer eCommerce or related.
• Understanding of ticketing and live event industry is a plus.
• Experience with agile software development process.

Responsibilities

• Lead end-to-end product development lifecycle from concept to launch.
• Employ data analytics to enhance product features and success metrics.
• Oversee testing and quality assurance for product functionalities.

Skills

Consumer eCommerce experience

Product management

Stakeholder management

Communication skills

Problem-solving skills

Education

Bachelor's degree or work equivalent

Job description

Overview

JOB SUMMARY:

THE TEAM

The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and technology behind it, which enables fans to discover and buy the music, sports or arts and theater tickets they just can’t miss out on.

THE JOB

The Digital Ticket Movement Product Manager is a pivotal role in the development of Ticketmaster’s marketplace and digital ticketing strategy. This individual will have direct and shared ownership of fan facing products within the Ticketmaster ticket management platform with the goal of creating a seamless and user-friendly fan experience. This role involves building and maintaining relationships with key members of the Ticketmaster and Live Nation teams. Key areas of responsibility include communication, relationship management, requirements gathering and definition, and guiding initiatives through the product development lifecycle. The role requires someone who is comfortable operating at a fast pace, is detail oriented, drives for results, and is ready to help evolve our business and technology behind it to ensure a smooth digital ticket movement experience for fans preparing to attend their next event.

What you will be doing

• Collaborate with product and engineering leadership to contribute to a strategic product roadmap definition
• Gather and prioritize user requirements, working closely with stakeholders, clients, and fans to ensure a comprehensive feature set
• Lead the end-to-end product development lifecycle, from concept to launch, by collaborating with cross-functional teams including engineering, design, and legal
• Leverage data analytics to make informed decisions, optimize features, and measure the success of the resale platform
• Clearly communicate product vision, goals, and updates to internal teams, clients, and external partners
• Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies
• Oversee testing and quality assurance efforts to ensure the fan to fan ticket movement functions are reliable, secure, and compliant
• Develop educational materials and resources to guide fans through the product flow and policies
• Plan and execute successful product launches, driving user adoption and engagement
• Collect feedback from users, stakeholders, and internal teams to iterate and improve the fan to fan ticket movement functions over time
• Collaborate with customer support, legal, and operations teams to ensure a smooth and effective ticket movement experience
• Ability to navigate working across time zones both in the US and across the globe as we continue to grow our product offering for fans worldwide

What you need to know (or technical skills)

• 1+ years product management experience in consumer eCommerce, Saas, or related experience in technology-focused business
• Bachelor's degree or work equivalent
• Understanding of the ticketing, live event industry is a plus
• Experience using eCommerce best practices, iterative product development and end-to-end product delivery
• Proven experience in the development and maintenance of eCommerce transactional sites and supporting B2B tools, ideally within a high traffic environment
• Ability to develop a clear, justifiable roadmap for each of your areas of responsibility- including ability to identify and manage dependencies
• Excellent written and verbal communication skills
• Strong communication and stakeholder management skills, including experience in dealing with remote stakeholders and colleagues
• Product research and discovery skills including competitive analysis
• Experience with mobile web solutions, including responsive design is an added bonus
• Understand agile software development process
• Familiarity with agile processes such as Kanban, Scrum, and/or the Scaled Agile Framework (SAFe) a plus

You (behavioral skills)

• Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems
• Proven ability to work independently and as part of a team within a highly collaborative environment
• Experience with deciphering business needs and converting requirements into clear, coherent specifications using user stories, user flows, acceptance criteria and any other supporting documentation
• Capable of managing multiple projects simultaneously and handling shifting priorities
• Demonstrated ability to understand and translate technical details into deliverables

Life at Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our values - Reliability, Teamwork, Integrity, Belonging

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, or any other basis protected by law. We will consider qualified applicants with criminal histories in a manner consistent with applicable fair chance laws. We also provide reasonable accommodations for applicants with disabilities and other protected categories as required by law, including pregnancy-related accommodations. If you require accommodations, contact a Human Resources representative to request the opportunity to participate in the interactive process. We also provide reasonable religious accommodations on a case-by-case basis.

Hiring practices

The preceding job description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies aim to place the most qualified persons in a timely and efficient manner.

Compensation

The expected compensation for this position in California is: $96,000.00 USD - $120,000.00 USD

The expected compensation for this position in Colorado is: $96,000.00 USD - $120,000.00 USD

The expected compensation for this position in New York City is: $96,000.00 USD - $120,000.00 USD

The expected compensation for this position in Westchester is: $96,000.00 USD - $120,000.00 USD

The expected compensation for this position in Washington is: $96,000.00 USD - $120,000.00 USD

Please note that the compensation information provided is a good faith estimate and is provided pursuant to applicable salary transparency laws. It is estimated based upon a successful applicant in the specified locations and may vary by work location, experience, and internal pay alignment.