Описание
ALGOTEQUE is an IT consultancy firm that helps startups, mid-sized companies, and large corporations create and deliver innovative technologies. It designs, develops, implements, and integrates software solutions across AI, ML, BI, web, and automation for multiple industries.
Задачи
- Act as the main point of contact between business stakeholders, Quality teams, and technical teams;
- Gather, analyze, and document business requirements, use cases, workflows, and system needs;
- Support onboarding and migration activities for new and existing user groups;
- Analyze laboratory workflows and translate business requirements into application configuration and process improvements;
- Document user roles, access requirements, data flows, integrations, and validation considerations;
- Support the creation and maintenance of SOPs, system documentation, and SDLC records;
- Perform impact analysis for application releases and recommend required configuration changes or adoption activities;
- Define testing requirements and develop regression and User Acceptance Testing (UAT) scripts;
- Provide Tier 1 application support, investigate user issues, and coordinate escalation of technical problems;
- Create and maintain user documentation, FAQs, training materials, and self-service resources;
- Deliver user training sessions and support successful adoption of laboratory solutions;
- Ensure application changes and decisions are documented to support compliance, audits, and future enhancements.
Требования
- Experience supporting laboratory instrument data acquisition software in a pharmaceutical or life sciences R&D environment;
- Strong understanding of laboratory workflows, scientific data management, and GxP/non-GxP environments;
- Experience with regulated systems, including controlled access and user roles, audit trails, validation processes, and GxP system requirements;
- Experience gathering requirements, facilitating workshops, and translating business needs into system solutions;
- Experience supporting application onboarding, migrations, or system implementations;
- Experience creating User Acceptance Testing (UAT) scenarios and supporting testing activities;
- Experience with integrations, data mapping, and coordination between business and technical teams;
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders;
- Strong organizational skills with the ability to manage multiple priorities and stakeholder requests;
- Fluent English;
- Nice to have: Experience with Unicorn and/or Biacore Insight software, laboratory informatics platforms or scientific instrument software, Jira, Xray/Vera, and ServiceNow, creating training materials and delivering end-user training, Agile delivery models and digital SDLC processes, global pharmaceutical R&D organizations.
Условия
The role is based in Warsaw, Mazowieckie, Poland.