Problem Manager – Platform Azure

SimCorp; Województwo mazowieckie; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work

Healthcare package

Multisport card

Share plan eligibility after 1 year

Job summary

SimCorp is seeking a Problem Manager to lead major incident investigations and drive root-cause analyses across our cloud platforms. You will coordinate across DevOps, SRE, and platform engineers, ensuring RCAs are delivered on time and preventive actions are implemented.

You will design automation, maintain knowledge databases, and deliver actionable insights via dashboards to reduce MTTR and improve platform reliability.

Qualifications

• 5+ years in Problem Management or ITIL-based Service/Platform operations.
• Experience with cloud monitoring and incident/problem tooling.
• Ability to drive RCA and cross-functional actions with stakeholders.

Responsibilities

• Lead deep-dive investigations and coordinate cross-functional RCA sessions.
• Ensure RCAs are delivered within SLAs and drive preventive actions.
• Develop automation and integrations across incident, change and problem systems.
• Create and maintain RCA docs, known error databases, and self-service materials.
• Provide dashboards on MTTR, trends, and drive continuous improvement.

Skills

Problem management

ITIL

Cloud operations

Cross-functional collaboration

Analytical thinking

Education

ITIL certification

Tools

Opsgenie

Grafana

Prometheus

Salesforce

Cadalys

ServiceNow

Jira

Power BI

Azure Log Analytics

Job description

WHO WE AREFor over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.WHY THIS ROLE IS IMPORTANT TO USPlatform Azure Operations plays a vital role in ensuring reliability, availability, and operational excellence across our cloud-native services, which support clients including central banks, sovereign wealth funds, pension and insurance funds, and asset managers around the clock. The Problem Manager is a pivotal role in this mission, driving root cause analysis, preventing recurring issues, and continuously improving platform stability and performance. The role sits in the Delivery Excellence team, which is part of the Platform organization.As Problem Manager, you will identify, manage, and resolve systemic and recurring issues across our cloud infrastructure and services. You will work across monitoring tools, ticketing systems (e.g., Opsgenie, Salesforce, Cadalys) and operational platforms (Azure DevOps, Grafana, etc.) to surface insights, lead problem investigations, and drive cross-functional corrective actions. You will establish problem management workflows, track key metrics, and ensure that lessons learned from incidents are turned into future improvements, including automation opportunities. You will collaborate with colleagues across Delivery teams, DevOps, SRE, and platform engineering, and have access to development opportunities through our learning guild.WHAT YOU WILL BE RESPONSIBLE FORLead deep-dive investigations into major and recurring issues: facilitate root cause analysis (RCA) sessions, coordinate across engineering and operations, and maintain thorough problem records.Ensure RCAs are completed and delivered within agreed service level agreements (SLAs) to meet compliance and stakeholder expectations.Identify systemic risks and proactively address them through infrastructure changes, configuration updates, or automation, preventing recurrence of high-impact issues.Develop and maintain integrations across incident, change, and problem management systems (in collaboration with the Service Enablement team), ensuring seamless data flow and traceability from incidents to RCAs and preventive actions.Partner with Service Enablement specialists, SREs and platform engineers to design and implement automation that detects, mitigates, or resolves known errors and platform vulnerabilities.Create and maintain clear RCA documentation, known error databases, and self-service materials to upskill engineering and support teams.Deliver visibility into recurring issues, mean time to resolution (MTTR), and problem trends via dashboards and reports, and use insights to influence prioritization of technical debt and improvement initiatives.Drive post-incident reviews and retrospectives, and champion a culture of learning and accountability through feedback loops and operational best practices.WHAT WE VALUE5+ years of experience in Problem Management, Service Management in general (ITIL) or platform operations, preferably in cloud environments.Strong background in ITIL practices, especially in problem, incident, and change management.Experience with cloud monitoring and alerting platforms (e.g., Opsgenie, Grafana, Prometheus).Proficiency in RCA methodologies (e.g., 5 Whys, Fishbone, Pareto) and problem tracking systems (e.g., Salesforce, Cadalys, ServiceNow, Jira).Familiarity with automation and self-healing frameworks for cloud operations.Experience with reporting and data analysis tools (e.g., Power BI, Azure Log Analytics).Excellent communication, facilitation, and cross-functional collaboration skills.Ability to prioritize effectively in a dynamic, global, and multicultural environment.BENEFITSFlexible working hours and hybrid model - 2 days in the office, 3 days remoteModern office (next to Wilanowska metro station) with quiet zones and ergonomic workstationsBase salary with annual bonus structureOccasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy)Employer-paid Medicover Platinum healthcare package (employee-paid family upgrade available)MyBenefit Cafeteria with a monthly budget provided by SimCorp, which can be used to finance a Multisport card (with a 25% employee contribution) or choose other lifestyle optionsUnum group life insurance (employee-paid upgrade available)Medicover travel insurance for private trips and global business travel insurancePossibility to join Deutsche Börse Group Share Plan (eligible after 1 year)Copyrights program for certain rolesProfessional training and courses provided by SimCorpPolish language classes for foreign employees; German and English classes based on business needsCompensation ranges are being disclosed at the initial stage of candidate engagement. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/careerNEXT STEPSPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed.At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.