Problem Analyst

Planet; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Planet is a leading technology company transforming payments and delivering seamless experiences. We are seeking a Problem Analyst to support root cause elimination across our production estate, analyzing incident data and building the known-error database to prevent repeats.

You will work with the Problem Manager, mine Jira/JSM data for patterns, and help produce RCA evidence packs and reports. The role requires strong analytical skills and detailed reporting, with a hybrid work model (three

Qualifications

• 2+ years in problem or incident analysis or data-driven operations.
• Strong analytical skills with large Jira/JSM datasets.
• Familiar with structured RCA techniques (5 Whys, fishbone, fault-tree).
• Detail-oriented with excellent written communication for reports.

Responsibilities

• Analyse incident data to identify trends, repeat failures and emerging problem candidates; prepare evidence packs.
• Track problem actions across resolver teams; maintain the known-error database with ownership and expiry dates.
• Produce problem management reporting: open problems, recurrence rates, action closure velocity and trend summaries.
• Support the Problem Manager in facilitating blameless postmortems and documenting outcomes.

Skills

Problem analysis

Data-driven

Jira/JSM

Analytical skills

Written communication

Tools

Jira

JSM

Job description

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

We are looking for a Problem Analyst to support root cause elimination across Planet’s production estate. Working alongside our Problem Manager, you will mine incident data for patterns, prepare RCA evidence packs, track problem actions to closure and help build a known-error database that prevents repeat failures.

What You Will Do

• Analyse incident and event data to identify trends, repeat failures and emerging problem candidates. Prepare evidence packs for post-incident reviews: timelines, impact data, contributing factors and action recommendations.
• Track problem actions across resolver teams — chase owners, report aging and flag stalled items. Maintain and curate the known-error database: accurate workarounds, clear ownership and expiry dates.
• Produce problem management reporting: open problems, recurrence rates, action closure velocity and trend summaries.
• Support the Problem Manager in facilitating blameless postmortems and documenting outcomes.

Who You Are

• 2+ years in problem analysis, incident analysis or a data-driven operations role.
• Strong analytical skills — comfortable mining large Jira / JSM ticket datasets and spotting patterns.
• Familiar with structured RCA techniques (5 Whys, fishbone, fault-tree) even if not yet leading them.
• Detail-oriented with excellent written communication for reports and action tracking. ITIL Foundation preferred; experience in payments or fintech a plus.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.