Advanced Technical Support Specialist - Poland

Cornerstone OnDemand, Inc.; Kraków; Hybrid; PLN 115,000 - 184,000; Full time

Job summary

Cornerstone seeks an Advanced Technical Support Specialist in Poland to join a hybrid Kraków office. You will own critical support workflows, run distress models to triage the riskiest cases, and partner with Engineering on root-cause fixes.

You will lead knowledge architecture, mentor L2s, and act as the pod's technical conscience, reporting to the Pod Director. A track record of deep product expertise and certification readiness within 90 days is expected.

Qualifications

• 5+ years deep product expertise.
• Expert-tier certification within 90 days.
• Root-cause rigor: distinguish symptom from cause and prove it.
• Generosity with knowledge; authority without ego.

Responsibilities

• Run the distress model: pull the hardest, oldest, and riskiest cases proactively.
• Serve as the pod's defect authority: validate root causes with Engineering on the OneList.
• Own knowledge architecture: KB coverage for your product area and content input.
• Mentor L2s toward mastery; monitor quality signals and coach where needed.
• Advise DEEP on escalated cases from your product area and uphold truth of the fix.
• Report directly to the Pod Director as the technical conscience of the pod.

Skills

Deep product expertise

Certification readiness within 90 days

Root-cause analysis

Knowledge sharing

Job description

We\'re looking for a

Advanced Technical Support Specialist - Poland

This role is Hybrid,Krakow Office

ABOUT CORNERSTONE
Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time.

In this role you will...

• •Run the distress model: pull the hardest, oldest, and riskiest cases proactively — nothing is assigned to you; you claim what matters most.
• •Serve as the pod\'s defect authority: validate root causes, partner with Engineering on the OneList, and stand behind every repro your pod submits.
• •Own knowledge architecture: KB coverage for your product area, certification content input, deep-dive sessions for the pod.
• •Mentor L2s toward mastery; read the pod\'s quality signals in Level AI and aim coaching where cases score poorly.
• •Advise DEEP on escalated cases from your product area — the Escalation Manager owns the case; you own the truth of the fix.
• •Report directly to the Pod Director as the technical conscience of the pod.

You\'ve got what it takes if you have...

• •5+ years deep product expertise; recognized go-to status in your product family.
• •Expert-tier certification within 90 days; breadth across adjacent modules.
• •Root-cause rigor — you distinguish symptom from cause and prove it.
• •Generosity with knowledge; authority without ego.

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 114800 - 183700 PLN.

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