Principal Product Manager, API Governance

Base Poland (Poland); Kraków; Hybrid; PLN 341,000 - 511,000; Full time

Job summary

A leading company in customer experience software is seeking a Principal Product Manager for API Governance in Kraków. The role involves defining an API usage roadmap and managing API specifications to enhance product offerings. The ideal candidate will have deep experience in SaaS, strong leadership skills, and the ability to drive technical projects effectively.

Qualifications

• 8+ years of product management experience, preferably in SaaS environments.
• Experience in working with API products and security compliance.
• Proven track record of managing complex technical product areas.

Responsibilities

• Define a roadmap for API development and usage.
• Manage specifications and documentation of all Zendesk APIs.
• Lead development of customer-facing API usage dashboards.

Skills

Analytical skills

Leadership skills

Communication skills

Education

Degree in relevant field

Tools

API documentation

Job description

Principal Product Manager, API Governance page is loaded

Principal Product Manager, API Governance

Apply remote type In Office locations Krakow, Poland time type Full time posted on Posted Today job requisition id R31594

Job Description

Principal Product Manager – API Governance

Location: Poland, EU

At Zendesk, we build software that delivers the best customer experiences. We lead the industry with beautifully simple software that companies use to engage their customers. We are on a mission that is simple yet profound: to power exceptional service for every person on the planet. In the process, Zendesk is committed to providing best in class security and API excellence for its customers, helping organizations stay on top of their logging and observability initiatives.

Zendesk is currently seeking an experienced Principal Product Manager to lead our development of a centralized, modern API for internal and external consumers. This individual will drive security, transparency, and ease of use for a rich, interconnected API environment that serves users and developers worldwide. The right candidate will be instrumental in building out a strategy and roadmap for API standards and tools used by Zendesk customers, partners, and developers.

This role will influence multiple teams and stakeholders at many levels, both in product development and elsewhere. The right candidate will be able to rapidly ramp up on technical subjects, prioritize work effectively, solve challenging problems, and understand complex architecture in many different domains. They will be able to bring people together to agree on solutions to common problems.

What You’ll Do:

• Define a roadmap for developing healthy APIs and API usage for many consumers inside and outside Zendesk

• Manage the specifications, documentation, and catalogue of all Zendesk APIs for seamless developer access.

• Define and evolve the structure, naming conventions, and standards for APIs to ensure clarity, consistency, and ease of use across the organization.

• Lead the development of customer-facing API usage dashboards that provide real-time anomaly detection, notifications, and insightful pattern analysis to proactively address issues and optimize performance.

• Determine and enforce the right policies for API usage, balancing security, scalability, and usability.

• Investigate AI and other novel ways of reducing effort for the development of new APIs

• Partner with other teams to manage security and pricing frameworks

What You’ll Bring:

• 8+ years of product management experience, particularly in SaaS environments, preferably with a focus on security, compliance, or API products.

• Analytical, communication, and leadership skills to influence and inspire diverse teams.

• Proven track record of managing complex, technical product areas with a strong customer-centric mindset.

• Comfort with ambiguity. You enjoy the challenge that comes with making sense of complexity.

• Experience working in agile environments and managing product lifecycles from concept to launch.

• Passion for creating secure, scalable, and intuitive products that empower customers and developers alike.

Preferred Skills

• Knowledge of API and authentication technologies

• Experience with API documentation

Join Zendesk and play a key role in shaping the future of API governance, helping organizations operate with confidence and agility in a connected world.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

The Poland annualized base salary range for this position is zł341,000.00-zł511,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

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