Premier Quality Assurance

U.S. Bank; Województwo mazowieckie; Hybrid; PLN 127,000 - 192,000; Full time

Job summary

A leading financial institution in Poland is seeking an individual for a quality monitoring role. Your responsibilities will include evaluating work quality, documenting performance measures, and providing employee training. The ideal candidate should have a high school diploma, relevant experience in quality analysis, and strong communication skills. This position offers a hybrid work schedule with flexibility to work from home several days a week.

Benefits

Diverse working environment

Career development resources

Health benefits

Qualifications

• One to two years of relevant experience, preferably in quality analysis and measurement activities.
• Good knowledge of products and services applicable to the assigned area.

Responsibilities

• Monitor and evaluate quality of work against standards.
• Document quality issues and performance measures.
• Provide training and feedback to employees.

Skills

Quality analysis

Effective communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

Overview

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Responsibilities

Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Qualifications

• High school diploma or equivalent
• Typically one to two years of relevant experience, preferably in quality analysis and measurement activities

Preferred Skills/Experience

• Good knowledge and understanding of the products and services applicable to the assigned area
• Good knowledge of the productivity and accuracy standards of the assigned area
• Effective verbal and written communications skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there\'s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Location Expectations

Location expectations are as described above.

Disability accommodations: If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.