People Services Operations Administrator with German (HR Admin, Tier1)

Astellas Pharma; Warszawa; Hybrid; PLN 80,000 - 120,000; Full time

Job summary

Astellas in Warsaw, Poland, seeks a People Operations Advisor to provide timely HR support, handle case management, and ensure data accuracy across the employee lifecycle.

You will work with HRIS and ticketing systems, support EMEA HR reporting, and escalate complex issues, while complying with laws and internal policies.

This permanent hybrid role offers collaborative global exposure within Astellas' GCCs and opportunities to grow in a values-driven organisation.

Qualifications

• Fluency in German and English.
• Experience in HR Operations, HR Shared Services, or People Services.
• Experience with HRIS and/or ticketing systems (e.g., SuccessFactors, ServiceNow; Workday, SAP HR, Jira or similar).
• Strong customer-service mindset and ability to manage a high volume of cases accurately.
• Ability to connect information, follow processes, and troubleshoot routine employee queries.

Responsibilities

• Manage HR-related tickets and employee queries through case management tools.
• Execute HR administration activities across the employee lifecycle.
• Update and maintain employee data within HR systems.
• Support reporting activities and data tasks for EMEA HR Operations.
• Provide first-line HR support and escalate more complex cases when required.
• Maintain high standards of accuracy, compliance, and customer service.

Skills

German and English fluency

Education

University degree in Human Resources or related field

Tools

SuccessFactors

ServiceNow

Workday

SAP HR

Jira

Job description

About Astellas

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.

About Astellas

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Astellas’ Global Capability Centres – Overview

Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico.

The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.

Our GCCs are an integral part of Astellas, guided by our shared values and behaviours, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.

Working Environment and Location

• This is a perma nent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.
• At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

Purpose and Scope

• The People Operations Advisor plays a crucial part in maintaining employee satisfaction by ensuring accurate and timely support to the organization and its stakeholders.
• The position focuses on HR case management, handling employee queries through a ticketing system, processing HR administration tasks, maintaining employee data, and ensuring timely resolution of requests in line with service levels.
• The role will work closely with the People Services Operations team, and other stakeholders to ensure compliance with all applicable laws and regulations.

Role and Responsibilities

• Manage HR-related tickets and employee queries through case management tools.
• Execute HR administration activities across the employee lifecycle.
• Update and maintain employee data within HR systems.
• Support reporting activities and data tasks for EMEA HR Operations.
• Provide first-line HR support and escape more complex cases when required.
• Maintain high standards of accuracy, compliance, and customer service.

Essential Qualifications

• German and English fluency.
• Prior experience in HR Operations, HR Shared Services, People Services, or HR Administration.
• Experience working with HRIS and/or ticketing systems (preferred: SuccessFactors, ServiceNow; Workday, SAP HR, Jira, or similar are also relevant).
• Strong customer-service mindset and ability to manage a high volume of cases accurately.
• Ability to connect information, follow processes, and troubleshoot routine employee queries.

Preferred Qualifications

• University degree in Human Resources or a related field.
• Experience with benefits administration.
• Knowledge of Continuous improvement methodology.
• Shared Services/SSC experience.

What awaits you at Astellas?

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs,whereyou'llhave the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment thatvalues your contributions, champions your development, and empowers you topursue your passions.

Our Organisational Values and Behaviours

• Integrity
• Innovation
• Impact
• One Astellas
• Accountability
• Courage
• Sense of Urgency
• Outcome Focus

Benefits

Careers | Astellas

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.