Patient Intake Specialist (Evening)

Understood Care; Poland; Remote; PLN 145,000 - 218,000; Full time

Job summary

A healthcare navigation company is seeking a Patient Intake Specialist to provide support for patients and coordinate care. In this remote role, you will handle phone calls, confirm appointments, and document findings. Ideal candidates have 3+ years of experience in a patient-facing role and a strong understanding of the Medicare system. The position offers a flexible work schedule and opportunities for growth.

Benefits

Paid administrative time

Remote flexibility

Opportunities for growth

Qualifications

• 3+ years in a patient-facing role.
• Knowledge of Medicare and the U.S. healthcare system.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer incoming phone calls from patients.
• Coordinate smooth handoff to MDs/NPs and Care Advocates.
• Document intake findings in internal systems.

Skills

Patient-facing role experience

Knowledge of Medicare

Organizational skills

Communication skills

Comfort using EHRs

Passion for equitable care

Job description

Location: Remote (U.S.-based)

Employment Type: Full-Time

Compensation: $20/hour plus substantial admin-based performance bonuses (ability to make an additional ~$250 a week).
Schedule: 40 hours/week. Must be available to work Monday–Friday, 1:00PM–9:00PM. EST.

About Understood Care

Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.

About the Role

As a Patient Intake Specialist, you’ll be the first person patients meet in their journey with Understood Care. You’ll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in.

What You’ll Do

• Answer incoming phone calls from patients
• Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed
• Document intake findings in internal systems
• Coordinate smooth handoff to MDs/NPs and Care Advocates
• Follow up to ensure onboarding is completed and successful

What You’ll Bring

• 3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
• Knowledge of Medicare and the U.S. healthcare system
• Strong organizational skills and attention to detail
• Excellent communication and rapport-building abilities
• Comfort using EHRs, CRMs, and digital health tools
• Passion for equitable care and supporting underserved populations

Why You’ll Love Working Here

Opportunity to grow with a fast-paced, compassionate startup

Paid administrative time and training

Remote flexibility with a supportive team environment