OtC Team Leader

Danish Crown A/S; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Lunch card

Flexible hours

Life insurance

Benefits program

Extra holiday days

Team events

Job summary

Danish Crown Global Business Services (GBS) in Krakow is seeking an O2C Team Lead to guide the central Group Finance transformation and deliver high-quality O2C services across transitioned processes.

You will manage a team of 10–16 FTEs, drive continuous improvement, and ensure SLA achievement, with a strong emphasis on transition, people development and collaboration with BU stakeholders. Hybrid work arrangement with 50% office and 50% remote is offered.

Qualifications

• University diploma in Business / Finance / Economy / Management.
• Accounting certification is a plus.
• Min. 6 years experience in BPO or SSC with very solid experience in managing O2C teams.
• Experience with S/4HANA and transition/operations.

Responsibilities

• Coordinate the transition activities for O2C team focused on effective knowledge transfer and team building.
• Ensures the delivery of high quality and cost-effective service and oversees the process.
• Responsible for leading the team, motivating, people management, assigning work and complex problem identification and resolution.
• Takes care of the more complex tasks including interaction with other Business Units.
• Ensures that processes are understood and being followed by the team members.
• Aims at improving process and motivates staff to do the same.
• Focus on continuous development of business relationships with BUs.
• Variables tasks may be extended to accommodate business and project needs.
• Manages the team of an average 10-16 FTEs.
• Supervises the team to deliver high quality, professional and proactive day-to-day service to the Client, within agreed SLA’s and according to the agreed timetables.
• Plans and organizes work on a daily basis by building positive and supportive working environment.
• Identifies the recruitments needs.
• Defines expectation towards employees, sets and reviews individual objectives.
• Identifies training needs and ensures delivery of training for team members.
• Generates opportunities for process improvement and ensures individual development of team members.
• Aims at improving operational efficiency, adding value, improving business performance and continuous improvement.
• Performs controls as per regulatory requirements.
• Ensure team performance reporting and monitoring.
• Controls, maintains and updates the operational procedures as needed.
• Acts as the single point of contact for more complex queries and escalations.
• Actively co-operating with GBS Operations Teams and the business.

Skills

Leadership

Analytical skills

Presentation skills

Client facing

Problem solving

Education

University diploma in Business/Finance/Economy/Management

Accounting certification

Tools

S/4HANA

Job description

We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues, all committed to lowering our carbon footprint and becoming climate neutral by 2050.

Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.

GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.

Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.

Better food. Brighter future.

Job description, team description and core values:

As an O2C Team Lead, you will join the central Group Finance transformation programme responsible for designing and implementing the future Finance setup across Danish Crown.

Following the transformation and transition phase, the role will assume the responsibility and accountability for the delivery of high-quality services across transitioned O2C processes, supporting multiple business units. This includes ultimate ownership of meeting and exceeding all service level agreements (SLAs), as well as driving operational excellence. The role will also support the O2C Senior Manager in defining and executing the continuous improvement agenda within GBS, with a strong focus on process optimization, innovation, and digitalization. Additionally, it will be critical to ensure high levels of team engagement, performance, and capability development within the O2C organization.

Area of responsibility:

• Coordinate the transition activities for O2C team focused on effective knowledge transfer and team building
• Ensures the delivery of high quality and cost-effective service and oversees the process
• Responsible for leading the team, motivating, people management, assigning work and complex problem identification and resolution
• Takes care of the more complex tasks including interaction with other Business Units
• Ensures that processes are understood and being followed by the team members
• Aims at improving process and motivates staff to do the same
• Focus on continuous development of business relationships with BUs
• Variables tasks may be extended to accommodate business and project needs

Specific tasks:

• Manages the team of an average 10-16 FTEs
• Supervises the team to deliver high quality, professional and proactive day-to-day service to the Client, within agreed SLA’s and according to the agreed timetables
• Plans and organizes work on a daily basis by building positive and supportive working environment
• Identifies the recruitments needs
• Defines expectation towards employees, sets and reviews individual objectives
• Identifies training needs and ensures delivery of training for team members
• Generates opportunities for process improvement and ensures individual development of team members
• Aims at improving operational efficiency, adding value, improving business performance and continuous improvement
• Performs controls as per regulatory requirements
• Ensure team performance reporting and monitoring
• Controls, maintains and updates the operational procedures as needed
• Acts as the single point of contact for more complex queries and escalations
• Actively co-operating with GBS Operations Teams and the business

Who are you?

Educational background:

University diploma (preferably Business / Finance / Economy / Management). Accounting certification is a plus

• Min. 6 years experience in BPO or SSC organization, with very solid experience in managing O2C teams.
• Experience working with S/4HANA.
• Proven experience connecting transition and operations experience to ensure smooth handover and service stabilisation.
• Experience in Finance transformation projects with a strong emphasis on process optimization and continuous improvement initiatives.

Other requirements that matches you:

• Strong proven leadership skills including building highly performing team and strong people management
• Very good understanding of end to end Order to Cash process including Credit Management
• Ability to cooperate with the senior management and other relevant stakeholders
• Good client facing and presentation skills
• Open for challenge, continuous process and teams improvements
• Proactive
• Proven analytical skills
• Well organized and structured
• Experience in process design and transition

What we offer:

• Private medical care together with dental care
• Edenred lunch card
• Flexible working hours (50% office, 50% home)
• Life insurance
• MyBenefit and multisport program
• 2 additional holiday days benefits
• Events, integrations for employees

Because you will help shape how Danish Crown plans for the future, and this is a role with real impact. If you want to build, challenge, simplify and create impact - this is the role for you. If you want to create impact beyond the spreadsheet - we would like to hear from you.

Appetite for More?

Is this your dream job? Send your CV and application as soon as possible. We look forward to hearing from you.

We review applications on an ongoing basis and will close the search once the right candidates has been found.