OTC Specialist with Spanish

Infosys Poland Sp. z o.o.; Poland; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A leading IT services company in Poland is looking for a candidate to manage collection activities and build relationships with customers. The role requires strong communication and negotiation skills, experience in the OtC domain, and a willingness to contact clients proactively. This position offers a performance bonus, professional growth opportunities, and flexible working conditions (hybrid or remote).

Benefits

Performance bonus twice a year

Employee referral program bonus

Access to training platform

Private medical care

Reimbursement of Multisport card

Attractive group insurance

Well-being platform access

Flexible starting hours

Hybrid or remote work options

Qualifications

• Higher education in a relevant field preferred.
• Experience in order-to-cash processes.
• Strong customer service skills and communication abilities.

Responsibilities

• Manage collection activities and debt management.
• Contact clients regarding overdue payments.
• Build relationships with external customers.
• Collaborate with various departments.

Skills

Higher education (e.g. accounting/finance)

Experience in OtC domain

Strong customer orientation

Good communication and negotiation skills

Willingness to contact customers by phone

Multitasking and eagerness to learn and develop

Job description

Infosys Poland sp. z. o. o. Lodz

Requirements

• Higher education (e.g. accounting/finance would be an asset)
• Experience in OtC domain
• Strong customer orientation
• Good communication and negotiation skills
• Willingness to contact customers by phone
• Multitasking and eagerness to learn and develop

Responsibilities

• Manage collection activities:
• Be responsible for managing and collecting debt
• Contact clients and discuss their overdue payments
• Contact customers by phone and email
• Build relationship with external customers
• Maintain and reconcile AR accounts
• Collaborate with clients, customers, and other departments

We offer to the candidates

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use Spanish language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid 2/3 from Lodz or remote work from Poland

Recruitment stages

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback