OTC Specialist with English and Polish

Infosys Poland Sp. z o.o.; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading technology services provider in Poland is seeking a candidate for a role focusing on cash application and collection processes. The ideal applicant will have a higher education degree, fluency in English (B2) and Polish (C1), and at least 2 years of related experience. Key responsibilities include managing overdue accounts, preparing reports, and conducting credit checks. This position offers a hybrid working model, performance bonuses, and various well-being perks.

Benefits

Performance bonus twice a year

Employee referral program bonus

Private medical care at Medicover

Reimbursement of Multisport card

Flexible starting hours

Opportunity to participate in charity and sports events

Qualifications

• 2 years of experience in F&A OTC area (Cash Application, Collection).
• Strong background within test scenario for S4H for Cash Application and FSCM collection module.

Responsibilities

• Chase customers for payment of overdue accounts and debts.
• Resolve queries regarding payments.
• Prepare reports as required.
• Conduct thorough credit checks for new customers.
• Manage debt payment questions and inquiries.

Skills

English (B2)

Polish (C1)

Communication skills

Knowledge of Excel

Education

Higher education

Tools

SAP FSCM

DCD

APOE

Job description

Infosys Poland sp. z. o. o. Lodz

We are looking for a candidate with:

• English on B2 and Polish language on C1 level (essential for client communication purposes)
• Higher education
• 2 years of experience in F&A OTC area (Cash Application, Collection)
• Knowledge of SAP FSCM, DCD and APOE software would be an asset
• Strong background within test scenario for S4H for Cash Application, FSCM collection module, dispute management would be an asset
• Very good knowledge of excel (Preparing reports, VLOOKUP, PIVOTS, INDIRECT)
• Communication skills

Your key activities:

• Chase customers for payment of overdue accounts and debts
• Resolve queries
• Prepare reports when required by the Supervisor
• Carrying out thorough credit checks for new customers to ensure eligibility for credit
• Managing internal and external debt payment questions and enquiries
• Ensuring payments are on track to be paid within the agreed terms
• Chasing overdue invoices and payments via telephone and email
• To contact the Supervisor as soon as possible if there is a potential problem
• Complete the following Cash Application processes
• Maintain integrity of customer ledger for both credit notes and customer payments
• Process customer refunds where required
• Execute direct debit process
• Regularly update the team leader around developments and progress of relevant operational issues

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use English language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode(2 work days from the office per week)

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback