Ortho Consultant (f/m/d) Wroclaw

Straumann Group; Gdańsk; On-site; PLN 60,000 - 80,000; Full time

Job summary

Straumann Group is expanding its team with a clinical support role in its new Digital Treatment Planning Center in Wrocław. The ideal candidate will facilitate exceptional customer experience, manage clinical guidance, and participate in treatment quality monitoring. This position requires a degree in Dentistry and offers competitive remuneration in a rapidly growing field of orthodontics.

Qualifications

• 1 year of experience in a dental practice or relative field is preferred.
• Fluent in English, both written and spoken.
• Ability to handle stressful situations while giving high quality service.

Responsibilities

• Provide clinical support to treatment planning to DTP designers.
• Review and evaluate cases; provide clinical guidance.
• Manage treatment quality monitoring and clinical profiling.

Skills

Customer relations

Multitasking

Communication

Problem solving

Education

Graduating in Dentistry (Dental or Orthodontics)

Tools

Microsoft Office

CAD-CAM software

Job description

Position Summary

As part of Straumann Group’s continued growth, we are excited to announce the opening of a new Digital Treatment Planning Center in Wrocław, Poland. We are looking for talented individuals to join our team and help shape the future of orthodontic care.

The position will work cross-functionally to deliver excellent clinical customer experience for all CC Providers.

On this role you will provide clinical guidance to DTP Designers in the process of preparing digital treatment planning for patients, providing in-house clinical guidance and support as well as clinical customer support.

Job Responsibilities

• Provide clinical support to treatment planning to DTP designers.
• Review and evaluate cases, provide clinical guidance, and make decisions on possible treatment solutions in consultation with field clinical advisors, TSM or providers.
• Be responsible for managing treatment quality monitoring and clinical profiling in assigned team.
• Help to investigate causes of failure during the treatment process and evaluate rejected treatments to determine root cause.
• Investigate and analyze Clinical-related customer inquiries, and complaints.
• Provide support to customer situations and take their issues/concerns/complaints to completion.
• Manage clinical communication with internal and external stakeholders.
• In conjunction with other Orthodontic staff in the company, implement corrective action as it relates to clinical policy.
• Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.
• Collaborate in clinical training at all levels.
• Be part of the effective fulfillment of objectives, KPIs and deadlines assigned to CC DPS.
• Manage product safety reports by working with regulatory and quality assurance teams and propose ideas to improve product safety.
• Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals.
• Support DPS or company projects and improvement efforts.
• Other duties as assigned.

Qualifications:

• Graduating in Dentistry (Dental or Orthodontics) is a must.
• 1 year of experience in a dental practice or relative field is preferred.
• Experience in Customer relations in Medical/dental areas preferred.
• Good knowledge of basic computer operations and Microsoft Office tools.
• Experience with CAD-CAM software is an advantage.
• Ability to read, analyze, and interpret common scientific and technical journals and legal documents.
• Working with minimal supervision, in a performance oriented, fast-paced environment.
• Must be able to multitask and able to handle stressful situations while giving high quality service.
• Being a Self-learner, have a professional outgoing personality, positivity, and patience.
• Requires the ability to effectively communicate in both oral and written form with all levels of the organization. Advanced presentation skills.
• Fluent in English, both written and spoken.
• Willing to travel

About Straumann

The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Dental Wings, Medentika, Neodent, NUVO, Straumann and other fully/partly owned companies and partners. In collaboration with leading clinics, institutes and universities, the Group researches, develops, manufactures and supplies dental implants, instruments, CADCAM prosthetics, biomaterials and digital solutions for use in tooth replacement and restoration or to prevent tooth loss.

Headquartered in Basel, Switzerland, the Group currently employs more than 7300 people worldwide and its products, solutions and services are available in more than 100 countries through a broad network of distribution subsidiaries and partners.

For more information, please visit: Straumann Group