Order & Warranty Management Coordinator at Daikin Industries Ltd.

Daikin Industries Ltd.; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Annual performance bonus

Health insurance

Group life and disability insurance

Sports and culture card

Flexible start time

Hybrid work model

Discount on Daikin products

Internal training platform

English language classes

Job summary

Daikin Europe Business Support in Warsaw is seeking an experienced Order & Warranty Management Coordinator to own order and warranty processes, driving improvements and KPI achievement across Customer Service, Sales, Logistics and Finance. This role sits between operations and process ownership, offering exposure to multiple stakeholders.

The ideal candidate will have a Bachelor’s degree, 3–5 years’ relevant experience, SAP proficiency, strong Excel skills, and fluent English.

Qualifications

• Bachelor's degree.
• Minimum 3–5 years of experience in Order Management, Customer Service, Warranty Management, or related operations.
• SAP knowledge.
• Advanced Excel skills and analytical mindset.
• Proven capability in process improvement.
• Fluent English (B2/C1).

Responsibilities

• Coordinate Order Management and Warranty processes to ensure operational excellence and KPI achievement.
• Act as a Subject Matter Expert for assigned processes and support colleagues in complex situations.
• Analyse performance data and drive continuous improvement initiatives.
• Coordinate resolution of operational issues and cross-functional escalations. Prepare reports and business insights supporting decision making.
• Support process governance, compliance activities, and internal controls.
• Contribute to onboarding and knowledge sharing within the team.

Skills

Order management

Customer service

Warranty management

SAP

Excel

Analytical mindset

English proficiency

Education

Bachelor's degree

Tools

SAP

MS Excel

Job description

Entity: Daikin Europe Business Support Job Category: Customer Care and Technical Service Location:Warsaw, PL Job Requisition ID: 3100

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese multinational and worldwide the biggest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology. DENV is Daikin’s sales, development, and production headquarters for Europe, the Middle-East and Africa comprising headquarter offices in Brussels and Oostende, 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

Daikin Europe Business Support (DEBS) is a branch of DENV located in Warsaw. As a competency center we aim at being one of the driving forces behind the processes transformation: optimization, standardization and automation in the areas of supply, service, master data, controlling, financial reporting and HR.

This Full time on site position offers great opportunities for career growth.

About the role

We are looking for an experienced Order & Warranty Management Coordinator who combines operational expertise with analytical and coordination skills. In this role, you will take ownership of selected Order Management and Warranty processes, ensuring their effective execution, continuous improvement, and KPI achievement. Acting as a Subject Matter Expert, you will support colleagues in complex cases, coordinate cross-functional initiatives and provide insight-driven recommendations that contribute to operational excellence and business performance. This position sits between operational execution and process ownership, offering an opportunity to influence how processes are managed and improved while working closely with multiple stakeholders across Customer Service, Sales, Logistics, Finance and Service organizations.

Key Responsibilities

• Coordinate Order Management and Warranty processes to ensure operational excellence and KPI achievement.
• Act as a Subject Matter Expert for assigned processes and support colleagues in complex situations.
• Analyse performance data and drive continuous improvement initiatives.
• Coordinate resolution of operational issues and cross-functional escalations.Prepare reports and business insights supporting decision making.
• Support process governance, compliance activities, and internal controls.
• Contribute to onboarding and knowledge sharing within the team.

Experience & technical skills

• Bachelor's degree.
• Minimum 3-5 years of experience in Order Management, Customer Service, Warranty Management, or related operations.
• SAP knowledge.
• Advanced Excel skills and analytical mindset.
• Proven capability in process improvement.
• Fluent English (B2/C1).

Personal competencies

• Strong problem-solving and analytical skills.
• Proactive and improvement-oriented mindset.
• Ability to work independently in complex and changing environments.
• Customer-focused approach.
• Good planning, coordination, and stakeholder management skills.
• Strong communication and collaboration capabilities.
• High attention to detail and sense of ownership.

Our Offer

• Professional development in a fast-growing branch of an international manufacturing and trading company
• Annual performance bonus based on performance appraisal
• Christmas bonus
• Health insurance (your contribution is only 1 PLN/month)
• Group Life and Disability Insurance (your contribution is only 1 PLN/month)
• Sports and culture card with Kafeteria system (your contribution is only 13 PLN/ month)
• Business travel insurance (occasional trips to Belgium will be required)
• Team and integration budget
• Flexible start time, between 7:30 and 10:00 am
• Hybrid work model (2HO per week)
• Discount on Daikin products (50-55%)
• Access to internal training platform
• English language classes

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA).

To date, Daikin EMEA has over 12,000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK.

Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Our Culture

Good climate starts with people. Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity, and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.