Order Fulfillment Specialist

Philips Iberica SAU; Łódź; On-site; PLN 40,000 - 55,000; Full time

Job summary

A leading health technology company is looking for an Order Fulfillment Specialist in Łódź, Poland. You will manage customer orders, collaborate with various teams, and ensure the smooth processing of orders. Ideal candidates will have a minimum of 1 year of experience in a relevant field and strong communication skills. Join us to make a difference in healthcare!

Qualifications

• Minimum 1 year of experience in Supply Chain, Sales Support/Operations, or Customer Service.
• Proficiency in English (B2 or higher).

Responsibilities

• Manage incoming customer orders and coordinate the order process.
• Pro-actively collaborate with various stakeholders.
• Ensure accuracy of order information and timely hand-over to order management.

Skills

Communication skills

Cooperation across functions

Attention to detail

Prioritization

Tools

SAP

Salesforce

Job description

Job Title

Order Fulfillment Specialist

Job Description

Your role:

• Managing incoming customer orders, overseeing and coordinating the process to complete and correct the order information until the order is ready to be booked, screened and allocated.
• Pro-active collaboration with the Account Managers, Project Managers, Product Managers and other stakeholders until the cases are completed and prepared for further processing in the Supply Chain team
• Ensure that all parts of a customer orders (from factories and 3rd party suppliers) are correctly listed on the order
• Collect missing information from the specialists in the sales organization
• Ensure timely hand-over of the cases to order management according to the agreed policy
• Supporting logistics activities to ensure the delivery of equipment in accordance with the expectations of customers
• Provide support with further standardizing and documenting the way of working
• Pro-actively communicate to customers internal in a clear and customer-centric way

You're the right fit if:

• Minimum 1 year of experience in matrix organization, within Supply Chain, Sales Support/Operations, Customer Service
• You have good communication skills and ability to cooperate with multiple functions to deliver results
• You have the ability to prioritize your work and attention to detail
• You are proficient in English languages (B2 or higher)
• You have knowledge of SAP or other ERP and Salesforce (would be an advantage)

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Indicate if this role is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.