OPERATIONS LEARNING MANAGER

Amazon; Świebodzin; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Life and disability insurance

MultiSport card

Employee discount code

Employee Assistance Program

Job summary

Amazon in Poland is seeking a Learning Manager to lead a training team and own all site training initiatives. You will collaborate with EU teams to share best practices, plan and execute training programs, and drive quality and productivity improvements on the fulfilment floor.

This role emphasizes leadership coaching, stakeholder engagement, and data-driven performance enhancements, with close ties to Operations and HR partners in Świebodzin.

Qualifications

• Bachelor's degree required.
• Fluent Polish (speaking, reading, writing).
• Experience managing teams.
• Experience communicating with stakeholders at all levels.
• Experience with MS Office and data analytics to identify problems.

Responsibilities

• Lead and develop a team of Trainers and a Learning Specialist.
• Own end-to-end training programs at the site, from needs analysis to execution.
• Partner with EU Learning Teams to share best practices.
• Plan, develop, and evaluate training initiatives with senior team input.
• Identify and deploy coaching solutions to improve quality and productivity.
• Provide coaching and feedback on leadership topics in 1:1s and workshops.

Skills

Team management

Stakeholder management

MS Office

Data analytics

Education

Bachelor's degree

Tools

MS Office (Word, Excel, Outlook)

Job description

Description

Who we are:

Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams deliver and provide high-quality, safety compliance, process and onboarding training to ensure that our associates are set up for success.

The Learning Manager is a member of the leadership team within a fulfilment centre and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes.

The Learning Manager is a team player who not only leverages their own team to respond effectively to a variety of training scenarios, but can work closely with a central EU team to prioritise and deploy training programs based on customer needs – from training processes at scale to ongoing leader development.

An Amazon Fulfilment Centre (FC) https://www.youtube.com/watch?v=UAKPoAn2cB0 is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing.

Key job responsibilities

• Leading and developing a team of Trainers and a Learning Specialist
• End-to-end ownership of the associate and leader training programs at the site: from the needs analysis stage to management and execution of training
• Creating effective partnerships with other Learning Teams within the EU to identify and share best practice
• Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon's central leadership function
• Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
• Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities

A day in the life

Learning Managers in our Fulfilment Centres play a pivotal role, focusing strongly on performance improvements through key performance indicators (KPIs). Their responsibilities extend beyond training to encompass operational duties. Hailing from various operational backgrounds, including management, production, retail, and logistics, they bring expertise in data management and performance enhancement to their role. This position, known as an Operational Learning Manager, underscores its dual function in both Learning and Development (L&D) and operational improvement.

Their daily agenda includes meetings like “Daily Dive Deep” sessions, regular discussions with stakeholders, team gatherings, and one‑on‑one sessions with managers. They nurture crucial relationships with General Managers (GMs), Site Operations Managers (SOMs), and Human Resources Business Partners (HRBPs). Administrative tasks, training sessions, participation in recruitment activities, and project involvement are integral parts of their job. They actively engage in business reviews, data analysis, and problem‑solving to drive effective solutions. Personal development through training sessions holds paramount importance.

In summary, Learning Managers at our Fulfilment Centres must balance an array of responsibilities, encompassing meetings, coaching, administrative functions, and project involvement, all aimed at enhancing operational performance. Their role serves as a bridge between Learning & Development and operational efficiency within our Fulfilment Centres.

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in Polish
• Experience managing teams
• Experience communicating with a wide range of stakeholders, including your peers and leadership
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, or experience working with data analytics and using these metrics to identify problems

Preferred Qualifications

• Experience in a logistics/operations environment
• Knowledge of general AI tools
• Ability and initiative to understand the business needs, analyse issues and drive solutions
• Experience in change management and process improvement activities, designing scalable solutions and implementing these at pace and at scale
• The minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as a sign on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements.
• Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).
• The minimum base pay for this position is PLN 10,991.66 monthly

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full‑time basis. For part‑time hours, the salary will be pro‑rated.

Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

Company supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).

See below the minimum gross base salary for this position:

Swiebodzin, POL - 10,991.67 PLN Monthly

Company

Amazon Fulfillment Poland sp. z o.o.

Job ID: A10481105