Operations Center Lead: 24/7 IT Incident & Resilience

Danish Crown Global Business Services; Kraków; Presencial; PLN 250.000 - 350.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical care

Dental care

Edenred lunch card

Life insurance

MultiSport program

Descripción de la vacante

Danish Crown Global Business Services in Kraków is establishing an Operations Center to provide 24/7 operational capability for monitoring, incident handling and service restoration across critical services. You will build the operating model, lead the teams, and implement runbooks and escalation paths to ensure resilience and rapid response.

The role requires leadership in a multinational IT environment, fluency in English and Polish, and hands-on experience with major incident management and

Formación

• Leadership experience running or restructuring an IT operations function.
• Strong ITIL knowledge and able to apply it in operations.
• Hands-on major incident management at scale and incident bridges.
• Experience with monitoring and event management.
• Fluent English in a multinational environment; Polish language is a plus.

Responsabilidades

• Lead and develop the Operations Center and Situation Management teams.
• Oversee monitoring, event handling, major incident coordination and escalation for critical services.
• Provide operational input to change and problem management and drive continuous improvement.
• Design clear triage and escalation practices and ensure timely escalation when needed.
• Collaborate with Service Management, End User Support, Workplace Delivery and global delivery teams.

Conocimientos

Leadership

ITIL knowledge

Incident management

Monitoring

Fluent English

Polish language

Stakeholder communication

Descripción del empleo

Danish Crown Global Business Services in Kraków is establishing an Operations Center to provide 24/7 operational capability for monitoring, incident handling and service restoration across critical services. You will build the operating model, lead the teams, and implement runbooks and escalation paths to ensure resilience and rapid response.

The role requires leadership in a multinational IT environment, fluency in English and Polish, and hands-on experience with major incident management and