Operations Agent Air Import/Export

AIT Worldwide Logistics; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Online learning library

Employee support programs

Volunteer hours

Employee discounts through Deel

Job summary

AIT Worldwide Logistics is seeking an Operations Agent Air in Warsaw to coordinate import/export air freight shipments across EU boundaries. You will qualify customer requirements, prepare quotations, set schedules, and liaise with customers, carriers, and ports to ensure on‑time deliveries.

The role requires 2+ years in air freight forwarding, fluency in English and Polish, and strong problem-solving and IT/PC skills. International exposure and familiarity with CargoWise are a plus.

Qualifications

• Minimum 2 years of experience as an Air Freight Forwarder.
• Ability to perform in a fast-paced/high-volume environment.
• Strong attention to detail and problem-solving skills.
• Fluent written and spoken English and Polish required.
• Proficient PC skills; CargoWise experience a plus; ITAR, DG or TSA regulations experience is beneficial.

Responsibilities

• Coordinate day-to-day import/export of international air freight shipments.
• Prepare accurate quotations and shipping schedules.
• Communicate with customers, carriers and ports to ensure timely departures and arrivals.
• Review orders and documents for shipment compliance and accuracy.
• Track shipments and resolve issues; ensure billing and SOP adherence.

Skills

Fluent English

Polish language

Attention to detail

Problem solving

Ability to work in fast-paced env

Tools

CargoWise Software

Job description

Introduction

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

The Operations Agent Air is responsible for coordinating the day-to-day import/export of international air freight forwarding shipments into and out of the EU across all modes of international transportation based upon customer requests.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating to ensure the customer’s request is satisfied
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents
• Track and communicate all delays, damages, problems and work to resolve customer issues
• Responsible for all aspects of air international operations such as customer service, data entry of shipments, operations and billing
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification
• Identify and rectify if a shipment has deviated from its schedule
• Coordinate recovery/delivery schedules with various cartage agents and international partners
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met
• Ensure all shipments are properly billed within company guidelines and timelines
• Process and comply with all requirements listed by regulatory agencies
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Contribute actively to a healthy and secure work environment by reporting unsafe/ unsecure/ unhealthy conditions and possible improvements

Qualifications

• min. 2 years of experience as a Air Freight Forwarder
• Utilizes established procedures but decides action within task
• Must be able to perform in a fast pace / high volume work environment
• Attention to detail
• Problem Solving
• Fluent oral and written English and Polish is a must
• Strong PC skills (Windows, Microsoft Office applications) preferred
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you'll enjoy:

• Access to an online learning library and regular training opportunities to support your professional growth
• Employee support programs focused on your well-being
• Five paid volunteer hours per year, giving you time to make a difference
• Exclusive employee discounts through Deel, adding extra perks to your everyday life