Online Reputation Manager

Obrio; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

An innovative IT company is looking for an Online Reputation Manager to oversee brand representation on review platforms like Trustpilot and Google Play. This role involves managing user feedback, detecting fake reviews, and collaborating across teams. The ideal candidate should have at least 1.5 years of experience in reputation management and possess strong analytical and communication skills. The position offers flexible work arrangements and comprehensive benefits, making it a great opportunity for those passionate about improving user trust and engagement.

Benefits

Flexible working arrangements

20 annual vacation days

Health insurance options

Corporate library access

Training compensation

Qualifications

• 1.5+ years in reputation management or user feedback operations.
• Strong understanding of review platforms.
• Experience with processes and data dashboards.

Responsibilities

• Detect and remove fake or misleading reviews.
• Design workflows for review handling.
• Collaborate with multiple teams on user feedback.

Skills

Reputation management

Data-driven approach

Written English communication

Analytical mindset

Attention to detail

Job description

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. We’re a Forbes-recognized lovemark brand with the highest eNPS in 2025.

We are developing Nebula — the biggest brand in the spiritual niche. Nebula has over 65 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to make people happier by improving the quality of their relationships.

Here are some details we would like to share with you:

• Our core product Nebula is #1 in its niche in terms of downloads and revenue targets;
• OBRIO — a Forbes-recognized lovemark brand with the highest eNPS;
• 65+ million users worldwide;
• 300+ thousands DAU;
• Users from 50+ countries;
• 4.7 - our average AppStore rating (with more than 215 thousand ratings);

Who we are looking for?

As an Online Reputation Manager, you will fully own how our brand is represented on external review platforms such as Trustpilot, App Store, Google Play, SiteJabber, and others.

Your mission is to build a scalable, data-driven review operations system that:

• protects user trust,
• minimizes fake or policy-violating reviews,
• and transforms real user feedback into actionable product and business insights.

Your impact:

• Detect, investigate, and remove fake, misleading, or policy-violating reviews.
• Build and maintain a clear review classification framework (root cause, theme, severity, action).
• Design end-to-end workflows and SLAs for review handling.
• Monitor reputation risks, spikes, and review dynamics across platforms.
• Collaborate closely with Support, Product, SERM, Legal, and Marketing teams.
• Own communication and relationships with review platforms.
• Drive automation and AI initiatives in review operations.
• Prepare clear reports, dashboards, and insights for leadership.

About you:

• 1.5+ years in reputation management, review platforms, or user feedback operations.
• Strong understanding of how review platforms work.
• Excellent written English for public responses.
• Analytical mindset and structured thinking.
• Experience with processes, dashboards, and data.
• High ownership, proactivity, and attention to detail.

Why OBRIO is the best place to work?

• Unleash Your Ambitions: Our company was built by ambitious people who never settle for less. By joining OBRIO, you'll have the chance to unleash your own ambitions and achieve your career dreams.
• Innovate and be creative: We embrace innovation and creativity at OBRIO, and we encourage our team members to bring their unique ideas to the table. You'll have the chance to explore new solutions and make a real impact on our company's success.
• Find your passion: We're passionate about what we do at OBRIO, and we believe that everyone should have the opportunity to pursue their passions. Joining our team means finding a place where you can do what you love and make a difference.
• Build trust and share Feedback: Trust is the foundation of our company, and we value honesty and feedback. You'll have the chance to build trust with your colleagues and receive feedback that helps you grow and develop in your role.
• Strive for excellence: At OBRIO, we believe that good is not good enough.
  We strive for excellence in everything we do and are always looking for ways to improve. You'll have the opportunity to push yourself to be your best and inspire others to do the same.

Our Benefits

• Benefit from the flexibility to work from anywhere in the world;
• Work from the comfort of your home or from one of our offices in Kyiv, Lviv or Warsaw. The choice is yours!
• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;
• Don't worry about getting the right equipment, we've got you covered if necessary;
• Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period;
• Keep learning with our extensive corporate library, internal online meetings, and lectures;
• Grow your skills with our training compensation program;
• Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals;
• Develop your personal brand and showcase your expertise through media and collaborations;
• Take full advantage of direct contact with Apple, Tik Tok, Meta, Amazon;
• Have fun with our online events and team-building activities!

Here’s what our hiring journey for this position looks like: Initial Screening ➡️ Skill Assessment ➡️ Team Interview ➡️ Final Check ➡️ Job Offer.

More about us on social media: Instagram, LinkedIn, TikTok.

Discover our job openings, refer friends, and get an exclusive behind-the-scenes look at OBRIO by joining our Telegram.

Do Big. Be Great!