Onboarding Customer Representative (Diagnostic services)

Align Technology, Inc.; Wrocław; On-site; PLN 127,000 - 170,000; Full time

Job summary

A leading medical technology company in Wrocław is seeking an experienced Onboarding Customer Representative to assist clients through their onboarding process. You will collaborate with Engineering and Sales teams, ensuring a smooth transition for new clients. The ideal candidate has 2–4 years of operational experience, fluency in English, and familiarity with Microsoft tools. This is an onsite role, and benefits include private healthcare and meal vouchers.

Benefits

Private healthcare Luxmed

Multisport card

Private insurance

Meal vouchers

Co-financing of company products

Employee Support Program

Qualifications

• 2 – 4 years of experience in a similar operational role for a fast growing international company.
• Fluency in English; additional languages are an asset.
• Desirable knowledge of relevant clinical processes within dental offices.

Responsibilities

• Reach out to clients to assist with their onboarding process.
• Be the primary point of contact for customers during the onboarding process.
• Facilitate the timely onboarding of new clients.

Skills

Communication Skills

Customer Service Experience

Experience in Microsoft Office and Teams

Understanding of Jira and Salesforce

Fluency in English

Tools

Microsoft Office

Salesforce

Jira

Calendly

Job description

Onboarding Customer Representative

Department: Operations

Employment Type: Full Time

Location: EMEA-Poland

Description

Align is the industry leader in innovative medical devices for digital dentistry and orthodontics. Align is looking for a Communication Support to join our expanding Diagnostic Services team. This position will be part of a culture that is helping to improve lives every day through digital dentistry, and this role is on the frontlines of helping individuals get the smile they want.

As a Communication Support you will be part of a team that unites passion and technical excellence. In this you will collaborate with Engineers and Sales personnel to expand the userbase of Diagnostics as a Service on the Align Digital Platform. This role is an onsite position in our Wrocław office (Psie Pole).

Key Responsibilities

• Reach out to clients to assist with their onboarding process.
• Be the primary point of contact for customers during the onboarding process.
• Facilitate the timely onboarding of new clients.
• Assist in the scheduling of technical onboarding meetings.
• Facilitate communication between various teams to ensure smooth workflows.
• Monitor the progress of the onboarding and ensure that KPIs are being met.
• Assist in preparing status updates and reports for the Management, Marketing and Business teams.
• Work on processes automatization.
• Work in an agile team.

Skills, Knowledge & Expertise

• 2 – 4 years’ of experience in a similar operational role for a fast growing international company.
• Experience in Microsoft Office and Microsoft Teams.
• Basic understanding of Jira and Salesforce is preferred.
• Knowledge of Calendly is beneficial.
• Customer service experience.
• The ability to work with a remote team
• Desirable Knowledge of relevant clinical processes, products, and services within dental offices is a plus.
• Fluency in English; additional languages are an asset.

Job Benefits

• Private healthcare Luxmed
• Multisport card
• Private insurance
• Meal vouchers
• Co-financing of company products
• Employee Support Program