Onboarding Customer Representative

Align Technology, Inc.; Wrocław; On-site; PLN 45,000 - 55,000; Full time

Job summary

A leading medical device manufacturer is seeking an Onboarding Customer Representative in Wrocław, Poland. The role involves supporting clients during their onboarding process, collaborating with various teams, and ensuring successful integration into the Align Digital Platform. Ideal candidates will have 2-4 years of relevant experience, strong customer service skills, and fluency in English. Benefits include private healthcare and a multisport card.

Benefits

Private healthcare Luxmed

Multisport card

Private insurance

Meal vouchers

Co-financing of company products

Employee Support Program

Qualifications

• 2 – 4 years of experience in a similar operational role for a fast growing international company.
• Desirable knowledge of relevant clinical processes, products, and services within dental offices.

Responsibilities

• Reach out to clients to assist with their onboarding process.
• Be the primary point of contact for customers during the onboarding process.
• Facilitate the timely onboarding of new clients.
• Assist in the scheduling of technical onboarding meetings.
• Facilitate communication between various teams to ensure smooth workflows.

Skills

Customer service experience

Fluency in English

Experience in Microsoft Office

Experience in Microsoft Teams

Basic understanding of Jira

Basic understanding of Salesforce

Knowledge of Calendly

Job description

Onboarding Customer Representative

Department: Operations

Employment Type: Full Time

Location: EMEA-Poland

Description

Align is the industry leader in innovative medical devices for digital dentistry and orthodontics. Align is looking for a Communication Support to join our expanding Diagnostic Services team. This position will be part of a culture that is helping to improve lives every day through digital dentistry, and this role is on the frontlines of helping individuals get the smile they want.

As a Communication Support you will be part of a team that unites passion and technical excellence. In this you will collaborate with Engineers and Sales personnel to expand the userbase of Diagnostics as a Service on the Align Digital Platform. This role is an onsite position in our Wrocław office (Psie Pole).

Key Responsibilities

• Reach out to clients to assist with their onboarding process.
• Be the primary point of contact for customers during the onboarding process.
• Facilitate the timely onboarding of new clients.
• Assist in the scheduling of technical onboarding meetings.
• Facilitate communication between various teams to ensure smooth workflows.
• Monitor the progress of the onboarding and ensure that KPIs are being met.
• Assist in preparing status updates and reports for the Management, Marketing and Business teams.
• Work on processes automatization.
• Work in an agile team.

Skills, Knowledge & Expertise

• 2 – 4 years’ of experience in a similar operational role for a fast growing international company.
• Experience in Microsoft Office and Microsoft Teams.
• Basic understanding of Jira and Salesforce is preferred.
• Knowledge of Calendly is beneficial.
• Customer service experience.
• Desirable Knowledge of relevant clinical processes, products, and services within dental offices is a plus.
• Fluency in English; additional languages are an asset.

Job Benefits

• Private healthcare Luxmed,
• Multisport card,
• Private insurance,
• Meal vouchers,
• Co-financing of company products,
• Employee Support Program.