On‑Site IT Support Technician (Office & Warehouse)

H&M; Gądki; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global fashion brand is seeking a full-time Location Support Specialist / IT Support in Gądki, Poland. This role involves providing hands-on technical assistance to users, coordinating incidents, and performing hardware/software diagnostics. The ideal candidate should possess strong troubleshooting skills, be solution-oriented, and fluent in English and Polish. Attractive benefits include a lunch card, staff discount, and career development opportunities.

Benefits

Lunch card with monthly top-up

25% staff discount

H&M HIP incentive program

Co-financed private medical care

Career opportunities with internal promotions

Access to educational platform

Qualifications

• Experience in providing hardware and software diagnostics and support.
• Experience with multitasking and coordination of incidents between several stakeholders.
• Understanding operating common office, store, and warehouse equipment and technologies.

Responsibilities

• Act as the on‑site extension of Support Services.
• Coordinate incidents and other tech-related matters with vendors.
• Provide hands-on support for end‑user incidents.

Skills

Hardware diagnostics

Software diagnostics

Service delivery skills

Troubleshooting skills

Multitasking

Problem-solving attitude

Communication skills

Fluent in English

Fluent in Polish

Tools

ITSM

ServiceNow

Job description

A global fashion brand is seeking a full-time Location Support Specialist / IT Support in Gądki, Poland. This role involves providing hands-on technical assistance to users, coordinating incidents, and performing hardware/software diagnostics. The ideal candidate should possess strong troubleshooting skills, be solution-oriented, and fluent in English and Polish. Attractive benefits include a lunch card, staff discount, and career development opportunities.