Night IT Help Desk Technician: Data Center Support

WVU Medicine; Łódź; On-site; PLN 156,000 - 260,000; Full time

Job summary

WVU Medicine’s IT Help Desk at the Data Center Facility is seeking a dedicated technician to provide first level support for a range of software and hardware, log incidents, and assist with security provisioning and data center operations.

The role requires strong customer service, ability to handle 40+ calls per shift, and willingness to work night shifts including weekends; opportunities for advancement within WVU Medicine.

Qualifications

• High school diploma or equivalent with 2 years of help desk, call center, customer service, or application support experience.
• Associate degree or certificate in a technical field.
• Currently enrolled and entering Third Year of Bachelor’s Degree Program in Computer Science, Information Technology, Business, or informatics related field.
• Bachelor's degree in computer science, information technology, business or informatics related field preferred.

Responsibilities

• Provide First Level Support for caller requests including troubleshooting, escalation and/or resolution.
• Document incidents, problems and changes in the incident management system with clear spelling and grammar.
• Monitor system alerts, downtimes and advisories and escalate as required.
• Assist with user provisioning and security documentation for auditing purposes.
• Operate the Help Desk phone system and routing features to manage workload.
• Demonstrate effective communication with customers and team members.

Job description

WVU Medicine’s IT Help Desk at the Data Center Facility is seeking a dedicated technician to provide first level support for a range of software and hardware, log incidents, and assist with security provisioning and data center operations.

The role requires strong customer service, ability to handle 40+ calls per shift, and willingness to work night shifts including weekends; opportunities for advancement within WVU Medicine.