Network Support Engineer - Security & Troubleshooting Pro

F5; Polska; On-site; PLN 50,000 - 70,000; Full time

Job summary

A leading tech company based in Poland is hiring a Technical Support Engineer to provide Level 2 technical support to enterprise customers. The role involves maintaining high-quality customer communication and collaboration with engineering teams to resolve technical challenges. Candidates should have a solid foundation in network protocols and be fluent in English. This is a great opportunity for those passionate about technology and customer service.

Qualifications

• 1+ years of customer support experience with enterprise customers.
• Hands-on experience with network protocols such as TCP/IP and OSI model.
• Ability to communicate technical concepts clearly to customers.

Responsibilities

• Provide Level 2 technical support for F5 products.
• Maintain excellent communication with customers regarding project status.
• Work with tier three engineering services to resolve technical issues.

Skills

Customer support experience

Knowledge of DNS and HTTP protocols

Technical problem-solving abilities

Fluent English communication

Attention to detail

Tools

Wireshark

VMware

Job description

A leading tech company based in Poland is hiring a Technical Support Engineer to provide Level 2 technical support to enterprise customers. The role involves maintaining high-quality customer communication and collaboration with engineering teams to resolve technical challenges. Candidates should have a solid foundation in network protocols and be fluent in English. This is a great opportunity for those passionate about technology and customer service.