MyP&O Operations Analyst (f/m/x)

Mars; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Mars is seeking a MyP&O Operations Analyst to join their team in Warsaw. The role involves resolving HR inquiries, providing coaching on MyP&O systems, and supporting continuous improvement initiatives. Candidates should have a relevant university degree and at least one year of HR experience. The position offers attractive financial conditions and a comprehensive benefits package.

Benefits

Attractive financial conditions including bonuses

Comprehensive benefits package: life insurance, private medical care

Career development support

Discounts through online shop

Volunteering opportunities during working hours

Qualifications

• 1+ year HR experience in Shared Services or Call Center.
• Proficiency in using HR systems like WorkDay and ServiceNow.
• Fluent in English (C1 level).

Responsibilities

• Troubleshoot and resolve P&O inquiries via various channels.
• Coach users on MyP&O systems and processes.
• Collect and validate data for transactions.

Skills

Problem-solving

Conflict management

Organizational skills

Time management

Customer service

Education

University degree in HR, Communications, or Business

Tools

WorkDay

ServiceNow

Job description

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MyP&O Operations Analyst (f/m/x), Warsaw

Client: Mars

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 4f88a6559ade

Job Views: 4

Posted: 01.06.2025

Expiry Date: 16.07.2025

Job Description:

Job Description:

MyP&O Operations Analyst (f/m/x) in Mars Global Service, Warsaw. Hybrid working. Fully virtual recruitment experience.

Key Responsibilities:

1. Troubleshoot and resolve P&O inquiries via various channels regarding programs, policies, processes, and systems using internal resources like scripts, FAQs, policy manuals, and desktop procedures in WorkDay and ServiceNow.
2. Coach users on how to use MyP&O systems and processes to promote self-service.
3. Handle issues professionally, managing customer expectations and playing the role of Associate Advisor.
4. Collect and validate data for transactions, ensuring confidentiality and compliance with GDPR.
5. Prioritize work to meet SLAs, CSAT, and FAR metrics; support team members as needed.
6. Partner with managers and teams to escalate and resolve cases, providing updates and workarounds.
7. Maintain knowledge of P&O programs, policies, processes, and systems.
8. Build expertise across supported countries and document operational procedures.
9. Identify and support continuous improvement initiatives.
10. Train and support new team members.
11. Support reorganizations by collaborating with P&O Business Partners, managing expectations, and providing transactional support.

Qualifications:

1. University degree or equivalent, preferably in HR, Communications, or Business.
2. 1+ year HR experience, preferably in Shared Services or Call Center environment.
3. Proficiency in HR systems like WorkDay & ServiceNow and delivering high-quality customer service.
4. Ability to follow procedures and scripts accurately.
5. Strong problem-solving and conflict management skills.
6. Excellent organizational and time management skills to handle multiple inquiries.
7. Ability to handle confidential information appropriately.
8. Fluent English (C1 level).

What Mars Offers:

• Attractive financial conditions including bonuses.
• Comprehensive benefits package: life insurance, Employee Assistance Program, private medical care, MultiBenefit Program, lunch card.
• Long-term savings schemes.
• Career development support with personalized plans.
• Discounts through online shop for products.
• Volunteering opportunities during working hours.

Mars is an equal opportunity employer, providing accommodations upon request for applicants with disabilities.