Młodszy Specjalista/Specjalistka ds. sprzedaży telefonicznej

Berner Group; Kraków; On-site; PLN 33,000 - 56,000; Full time

Job summary

BERNER Group in Kraków is seeking a Junior Inside Sales Specialist to handle telephone-based sales, take orders, and advise on product selections. You will manage order changes, returns, and upsell opportunities while maintaining strong customer relationships.

You will provide delivery status, invoicing details for high-value customers, and coordinate with field sales to ensure multichannel consistency. We welcome proactive professionals eager to grow in a dynamic team.

Qualifications

• Experience in phone-based sales or telesales environments.
• Ability to take orders, offer product selection advice, handle returns and upsell.
• Customer-oriented communication and issue resolution skills.

Responsibilities

• Take orders and process requests.
• Advise on product selection and upsell where appropriate.
• Provide order status, invoicing and delivery information for key customers.
• Handle complaints and warranties for high-value clients.
• Warm up/activate leads generated by marketing.
• Coordinate with field sales for multichannel alignment.

Skills

Inside sales

Order handling

Communication

Customer focus

Job description

## Młodszy Specjalista/Specjalistka ds. sprzedaży telefonicznejApply: Partially Remote: Kraków i okolice, Poland: Full time: Posted Today: JR00005136**BERNER przesuwa granice - dla tych, którzy odważą się na więcej.** Wybór kariery i pracodawcy to wybór dotyczący przyszłości - przyszłości, w którą zainwestujesz swoją pasję i dużą część swojego czasu, energii i zdolności. Are you a visionary Inside Sales Representative (Construction/Mobility/Industry) ready to drive innovation and lead our company to new heights? We are looking for a dynamic and experienced professional to join our team and make a significant impact. Join our team and contribute to our success!## ## INDIVIDUAL ACCOUNTABILITIES* Take orders* Provide product selection advice* Take order change requests, incl. Returns; cross- & upsell* Provide info on delivery status, invoicing for high-value customers* Manage complaints & warranties, e.g. For damaged goods, delays for high-value customers* Qualify and warm up/activate leads generated by mktg./kam## ## SHARED ACCOUNTABILITIES* In teamselling approach, align on sales actions and customer needs (with local field sales)* Act in alignment with local quantity and quality guidelines* Support sales team (sales agents; alt. Channels) to achieve performance by sharing customer insights* Aligning customer priorities across channelsGrupa BERNER jako pracodawca odważyła się wyróżnić i dać każdemu pracownikowi możliwość, by być kimś więcej. Wspólnie przekraczamy własne granice i przyczyniamy się do kształtowania lepszego jutra.### BERNER pushing the limits – for those who dare moreMaking a choice about your career and your employer is a choice about your future - a future where you will invest your passion and a large portion of your time, energy, and capacity.For those who dare to go further in their job and put their whole experience into practice. For those who dare to challenge the status quo and speak up. For those who are brave enough to innovate their business and shift the ordinary to extraordinary.### Pushing the limits### Contact usAt BERNER, we understand the importance of building strong relationships and fostering a sense of connection.When you contact us, you’ll be given personalized assistance from start to finish. Our team will work directly with you to identify the types of jobs that fit your skills and experience, answer any questions or concerns you may have, and provide resources to help you navigate our career website and job posts.You may wish to include any relevant websites or your ***Linkedin*** profile as part of your application.### Smart Rebel cultureIn our company culture, questioning and disagreeing is rewarded. Every leader will take on the challenge! Important is to speak out about what makes us better. We don’t like standards, we love excellence. Whoever works for us wants to change and create something. And last but not least, we are a b.brave culture. Have the courage to disagree and challenge the status quo. Have the courage to dare to do something new, to develop yourself.