Membership Sales & Service Pro with Commission

AAA WCNY; Warszawa; On-site; PLN 148,000 - 174,000; Full time

Benefits offered by this job

Medical Insurance

HSA with company match

Paid Time Off

401(k) match

Flexible Scheduling

Dental & Vision Insurance

Life Insurance

AD&D Insurance

Tuition reimbursement

Training programs

Disability Insurance

Flexible Spending Accounts

Job summary

AAA WCNY seeks an enthusiastic member services specialist at the Ken-Ton branch in Tonawanda, NY. You will promote AAA memberships, deliver outstanding service, and support daily branch operations while assisting customers with insurance referrals and Visa benefits.

You will engage with members to build trust, drive sales, and handle multiple tasks in a fast-paced environment, including weekends and holidays when needed. Competitive benefits apply.

Qualifications

• Strong commitment to outstanding service and creating positive member experiences.
• Ability to support branch operations, including traffic flow and wait times.
• Ability to stay informed about policies, procedures, and product lines.
• Excellent verbal and written communication skills.
• Flexible work hours, including weekends and holidays, may be required.
• Engage with members to build value and trust and generate new leads.

Responsibilities

• 35% New Members: Offer a Club focused sales approach and promote all Club products/services; sells AAA memberships.
• 20% Customer Service: Provide outstanding service to members by phone and in person to ensure loyalty.
• 15% Branch Operations Support: Manage branch traffic, improve operations, and assist with inventory orders.
• 10% Insurance Referrals: Promote the Club's Insurance agency and generate referrals.
• 10% Visa Applications: Inform customers about benefits of AAA Visa card and rewards.
• 5% Convenience Billing: Explain automatic renewal enrollment and ensure uptake.
• 5% Retail Store Revenue: Drive store revenue with currency, passport photos, permits, tickets, and travel items.

Skills

Customer service

Sales

Communication

Team player

Problem solving

Education

High School or better

Job description

AAA WCNY seeks an enthusiastic member services specialist at the Ken-Ton branch in Tonawanda, NY. You will promote AAA memberships, deliver outstanding service, and support daily branch operations while assisting customers with insurance referrals and Visa benefits.

You will engage with members to build trust, drive sales, and handle multiple tasks in a fast-paced environment, including weekends and holidays when needed. Competitive benefits apply.