Medical Information and Adverse Event Intake Specialist with French and English language

IQVIA; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading pharmaceutical services organization in Warsaw is seeking a licensed Pharmacist to join their medical information team. The role involves providing support for health care inquiries and processing safety data. Candidates must be fluent in both English (C1) and French (C2 or native) and possess strong organizational skills. This is a unique opportunity to contribute to a global team ensuring product safety and quality.

Benefits

Development opportunities

Collaborative work environment

Diversity and inclusion initiatives

Qualifications

• Must be a licensed pharmacist.
• Excellent written and verbal skills in English (min. C1) and French (min. C2 or native).
• Ability to work on multiple projects and manage competing priorities.

Responsibilities

• Provide phone support regarding medical inquiries and adverse events.
• Review and process safety and product quality information.
• Liaise with Project Manager on issues and proposed solutions.

Skills

Pharmacy knowledge

Verbal communication in English

Written communication in French

Attention to detail

Organizational skills

Time management

Team collaboration

Education

Bachelor's Degree in Pharmacy

Job description

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization on a fast-growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision making, to review, assess and process safety and product quality information. Be a part of a global team to help ensure the safety profiles of products marketed around the world with development opportunities to ultimately provide oversight on projects and teams.

Responsibilities

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
• Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
• Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.
• Establish and maintain effective team project service operations communications
• Liaise with Project Manager by proactively identifying issues and proposing solutions
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives

Required knowledge, skills and abilities

• Must be a Pharmacist.
• Excellent written and verbal skills in English (min. C1) and French language (min. C2 or native).
• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Excellent organizational skills and time management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

Minimum required education and experience

• Bachelor’s Degree in Pharmacy
• Fluency in English (min. C1 level) and native level of French language.
• This role is not available for UK visa sponsorship

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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