Master Data GPO

Alcon; Województwo mazowieckie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global leader in eye care is seeking a Master Data GPO to oversee the end-to-end design and governance of the Customer Master Data process. The ideal candidate will have 8+ years of relevant experience, strong leadership skills, and a passion for continuous improvement. Responsibilities include maintaining process standards and collaborating with various teams. This role offers a hybrid work model and an attractive benefits package.

Benefits

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Alcon products for you and your significant other

Qualifications

• 8+ years of experience in process and data ownership, operations, or transformation roles.
• Proven experience in leading cross-functional and cross-regional initiatives.
• Experience in setting up Master Data Centre of Excellence a plus.

Responsibilities

• Own and maintain global process standards, documentation, and lifecycle governance.
• Lead initiatives to improve data accuracy, completeness, and consistency.
• Collaborate with IT, Digital Health, Finance, Legal, Compliance, and other functional teams.

Skills

Leadership

Analytical skills

Stakeholder management

Project management

Change management

Education

Bachelor’s or Master’s degree in Business, Operations, or related field

Tools

SAP

Oracle

CRM/ERP/MDM systems

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Overview

Master Data GPO — Global Process Owner for Master Data Domain. The GPO is accountable for end-to-end design, governance and continuous improvement of a core business process and data across regions and key enterprise systems publishing or consuming Customer data. The GPO defines global standards, data quality and compliance rules, drives harmonization and standardization across regions, functions and business units, ensuring alignment with Alcon’s strategic objectives and operational excellence. The GPO focuses on Customer Master Data and liaises with Product, Material and Vendor Process Owners.

Responsibilities

Global Process Ownership & Governance

• Own and maintain global process standards, documentation, and lifecycle governance, ensuring alignment with corporate objectives, regulatory requirements and internal controls
• Define, monitor and enforce global policies, KPIs, and performance targets
• Lead initiatives to improve data accuracy, completeness, and consistency
• Ensure alignment with regional and local process owners (RPOs/LPOs) and other business initiatives
• Govern global documentation and training materials
• Lead change management efforts to support process adoption and maturity
• Chair the regular GPO governance forum, driving cross-functional alignment and decision-making

Continuous Improvement & Innovation

• Solicit, evaluate and prioritize enhancement requests from Regional and Local Process Owners (RPOs & LPOs) based on ROI, global impact, and strategic fit
• Approve major system and process changes; escalate where necessary
• Act as business approver for system/process enhancements and knowledge documentation
• Track ROI on process improvements and validate benefit realization (e.g., reduced cycle times, higher data accuracy)
• Lead or sponsor continuous improvement and transformation initiatives (e.g., FIT, Kaizen/Lean, Greenbelt projects) to remove bottlenecks, consolidate tools or increase automation
• Implement and optimize MDM tools and platforms

Stakeholder & Community Management

• Act as the single point of contact for CMD process matters; engage with regional teams, business units, and senior leadership
• Build, lead, and engage a global network of RPOs and LPOs, facilitating regular knowledge-sharing sessions
• Chair regular forums with LPOs and RPOs to align on global requirements and share best practices
• Promote global adoption of standardized processes and tools

Cross-Functional Collaboration

• Collaborate with IT, Digital Health, Finance, Legal, Compliance, and other functional teams to ensure process integration and alignment, and to ensure new systems/modules comply with global process design
• Serve as escalation point for unresolved issues from RPOs/LPOs
• Align with Process Expert Leads and other GPOs on cross-functional impacts

Requirements & Qualifications

Education & Experience

• Bachelor’s or Master’s degree in Business, Operations, or related field
• 8+ years of experience in process and data ownership, operations, or transformation roles
• Proven experience in leading cross-functional and cross-regional initiatives
• Med-Tech or other Life Science industry experience a plus
• Experience in setting up Master Data Centre of Excellence a plus

Skills & Competencies

• Deep understanding of end-to-end business processes
• Deep understanding of Master Data and MDM principles
• Strong leadership and stakeholder management skills
• Excellent analytical, data driven decision-making, and prioritization abilities
• Change management and continuous improvement mindset
• Ability to balance global standardization with local flexibility
• Strong process design and project management skills
• Experience with CRM/ERP/MDM systems (e.g., SFDC, SAP, Oracle, Reltio, Informatica)
• Fluent in English (written and spoken); additional regional languages are a plus

How you can thrive at Alcon

• Very best working environment for our employees – Alcon Polska has been recognized as a Top Employer for two years in a row
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme and language allowance)
• Hybrid work model (3/2/weekly)
• Modern office with facilities located at NewCity building, 15 Marynarska Street, Warsaw

Next steps

Alcon Careers — See your impact at alcon.com/careers

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