Mainframe Technical Support Analyst (IMS) - Poland

BMC Software, Inc.; Polska; On-site; PLN 139,000 - 233,000; Full time

Job summary

A global technology company seeks a professional to support mainframe solutions, ensuring top-notch technical assistance to customers. The ideal candidate will have 3-4 years of experience with IBM Mainframe z/OS systems and IMS, alongside strong problem-solving and customer service skills. This role also involves collaboration with R&D teams and documentation of technical interactions. The position offers an annual base salary range of PLN 139,755 to PLN 232,925.

Benefits

Diverse benefits package

Equal opportunity employment

Professional development opportunities

Qualifications

• 3–4 years experience with IBM Mainframe z/OS and IMS systems.
• Experience supporting production environments and troubleshooting.
• Familiarity with mainframe tools and utilities.

Responsibilities

• Provide high-quality technical support for BMC mainframe solutions.
• Collaborate with customers to troubleshoot and resolve issues.
• Document technical interactions and contribute to knowledge base.

Skills

IBM Mainframe z/OS systems

IBM IMS system

Customer service skills

Communication skills

Problem-solving skills

Tools

TSO

ISPF

REXX

Clist

Job description

You may occasionally be required to travel for business

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

In this role, you’ll be at the forefront of supporting BMC’s mainframe solutions, working directly with our customers and internal R&D teams to resolve complex issues. You will leverage your technical expertise in z/OS and IMS to ensure world-class support and customer satisfaction.

Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success:

• Provide high-quality technical support for BMC mainframe solutions with a focus on z/OS IMS environments
• Collaborate with customers and internal teams to troubleshoot issues, isolate root causes, and implement effective solutions or workarounds
• Install, configure, and test BMC IMS products, reproducing customer issues where possible to expedite fix resolution and QA verification
• Document all technical interactions, troubleshooting steps, and resolutions in support systems, contributing to a robust knowledge base
• Work closely with Product Management and R&D to escalate and resolve complex issues that require in-depth product knowledge
• Review and provide input on technical documentation, ensuring accuracy and usability for customers and internal teams

To ensure you’re set up for success, you will bring the following skillset & experience:

• You have approximately 3–4 years working experience with IBM Mainframe z/OS systems (z/OS 2.3 and higher preferred). Specifically, IBM IMS system (14 and later) knowledge and database administration (DBA) experience in the areas of database planning, design, and creation. Additional knowledge of the IMS DBDGEN, PSBGEN, and ACBGEN utilities is required.
• You have experience supporting production environments, troubleshooting and recreating complex issues, and understanding software development lifecycles
• You are familiar with mainframe tools such as TSO, ISPF, REXX, Clist, and common utilities
• You have excellent customer service, communication, and problem-solving skills
• You are detail-oriented, self-motivated, and able to work independently or within a distributed team
• You are eager to learn quickly, contribute to team success, and apply innovative thinking to complex challenges
• You are open to participating in on-call support during evenings and weekends as part of a team rotation

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range iszł 139,755 -zł 232,925

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.